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Achieving Digital Transformation with Oracle's Siebel CRM

Siebel CRM 21.3 Update

John Bedford
Director, Product Strategy

Details of the latest Siebel CRM 21.3 Release Update under the Continuous Delivery Model. This Update was GA on 18th March, 2021.

This Update contains bug fixes and the following new features:

64-bit JRE Support for IMAP & POP3 Driver

This feature will benefit organizations using Siebel Inbound and Outbound Email communications functionality. Siebel Email Response enables organizations to manage and respond to a high volume of incoming email. 

Support has now been added for 64-bit Java Runtime Environment (JRE) for the Siebel IMAP/POP3 driver with Siebel Email Response. Compared to the 32-bit JRE, 64-bit JRE reduces the overall memory consumption and can allocate more memory in the system. Using the 64-bit JRE for Siebel IMAP/POP3 driver will allow Siebel Email Response to run much more efficiently when processing high volumes of email. Please refer here for more information on Siebel Email Response functionality.

For more information on Siebel CRM Release Updates:

  • Siebel CRM Release Updates Guides & Release Notes (Doc ID: 2382435.1)
  • Siebel CRM Release Updates (Doc ID: 2659750.1). This document outlines the innovations we expect to be deliver in the upcoming quarter. 
  • Siebel CRM Statement of Direction (Doc ID: 2641170.1). This document outlines the long-term vision for the product, including roadmap features and innovations. 

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