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Achieving Digital Transformation with Oracle's Siebel CRM

Siebel CRM 21.1 Update

John Bedford
Director, Product Strategy

Details of the latest Siebel CRM Update release under the Continuous Delivery Model, the Siebel CRM 21.1 Update. This Update was GA on 21st January, 2021.

This Update contains bug fixes and the following new features:

Oracle 19c (Oracle Autonomous Database) Certification

The Oracle Autonomous Database has now been certified for the Siebel CRM application. Please read this post for more information. 

Siebel Helpdesk in Open UI

The Siebel ERM Administration (HelpDesk related views only) in Siebel Call Center and Siebel ERM (HelpDesk related views only) have now been made available in OpenUI. 

For more information on Siebel CRM Release Updates:

  • Siebel CRM Release Updates Guides & Release Notes (Doc ID: 2382435.1)
  • Siebel CRM Release Updates (Doc ID: 2659750.1). This document outlines the innovations we expect to be deliver in the upcoming quarter. 
  • Siebel CRM Statement of Direction (Doc ID: 2641170.1). This document outlines the long-term vision for the product, including roadmap features and innovations. 

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