Achieving Digital Transformation with Oracle's Siebel CRM

Siebel CRM 20.9 Update

John Bedford
Director, Product Strategy

Details of the latest Siebel CRM Update release under the Continuous Delivery Model, the Siebel CRM 20.9 Update. This Update was GA on 18th September, 2020.

This Update contains bug fixes and the following new features:

Enhanced Siebel CRM Smartphone UX

A new framework and user experience for Siebel Open UI, which enables the application (built using standard configuration & procedure) to function seamlessly on the latest Smartphone mobile devices (iPhone/Android based phones). Included in the new feature:

  • Enhanced Smartphone UX with Redwood theme 
  • Siebel Mobile applications out of the box are optimized for Smartphones. The same mobile application can be used either on Tablets or Smartphones
  • Smartphone UX is automatically generated via browser side transformation of an existing desktop or tablet application
  • All applets in any Siebel application view are managed using an accordion panel
  • “Tile” visualization is used for all List Applets and displays a maximum of 9 fields in the Tile applet

Image 1: Smartphone UX across Phone and Tablet

Image 2: New controls available with the enhanced Smartphone UX


Automation - Auto Exec Config Enhancements

Siebel Test Automation enhancements as follows:

  • Enhanced Test Script, Test Execution objects with additional fields to persist information to database
  • REST API to create Test Execution records for automated batch runs
  • REST API to Rerun Failed and dependent Test Scripts
  • CI/CD: REST API to create Auto Exec Config records
  • Data Driven Testing, using Data Sets associated to Test Scripts
  • Data Driven Test Automation
  • Auto Rerun of Failed, Not-executed and Dependent tests
  • Note that 'Automation Execution Configuration' has been renamed to ‘Test Execution’


NOTE: With the Siebel CRM 20.9 update, Siebel OpenUI is now using v3.5.1 of the jQuery plug-in. It is highly recommended that you review the upgrade guidelines for jQuery as mentioned on jquery.com, update the relevant customized physical renderer, plug-in wrapper files as suggested for self-closing HTML tags, and then validate with the 20.9 Siebel CRM 20.9 Update.


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