Achieving Digital Transformation with Oracle's Siebel CRM

Siebel CRM 20.8 Update

John Bedford
Director, Product Strategy

Details of the latest Siebel CRM Update release under the Continuous Delivery Model, the Siebel CRM 20.8 Update. This Update was GA on 21st August, 2020.

This Update contains bug fixes and the following new features:

Siebel Remote Evolution - Oracle XE replacement with Oracle SE2

Siebel Remote architecture is being enhanced with the replacement of the Oracle XE database with Oracle Database Standard Edition 2. For detailed information - read this article

REST - Siebel REST Outbound Redesign

The Siebel CRM REST API has been enhanced to cover a whole range of the Open API 2.0 (swagger) specification and also to address a number of important bugs. It is now possible to import and use external REST end point descriptions (in Open API 2.0 standard) containing:

  • Independent definition and referencing of the object
  • Arrays
  • Enums
  • Query params
  • Other items according to Open API 2.0 specification.

Browser Script Re-architecture

The Browser Script framework has been modified to eliminate the need to manually generate browser script and deploy it to Application Interface nodes.


For more information on Siebel CRM Release Updates:

  • Siebel CRM Release Updates Guides & Release Notes (Doc ID: 2382435.1)
  • Siebel CRM Release Updates (Doc ID: 2659750.1). This document outlines the innovations we expect to be deliver in the upcoming quarter. 
  • Siebel CRM Statement of Direction (Doc ID: 2641170.1). This document outlines the long-term vision for the product, including roadmap features and innovations. 

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