Achieving Digital Transformation with Oracle's Siebel CRM

Siebel CRM 20.6 Update

John Bedford
Director, Product Strategy

Details of the latest Siebel CRM Update release under the Continuous Delivery Model, the Siebel CRM 20.6 Update. This Update was GA on 19th June, 2020.

This Update contains bug fixes and the following new features:

Multi Object support for Data in the Siebel REST API

The previous REST architecture allows the Insert, Update and Delete operations for only one record. As a result, it was necessary to write custom programs or scripts to call Siebel REST APIs multiple times to perform these operations on multiple objects for bulk operations. With this new enhancement it is possible to do these operations on multiple objects using single API call. It provides the following key benefits:

  • Custom programs or scripts are no longer required to call the REST API multiple times, especially for bulk operations, saving time and effort.
  • Greater efficiency, saves network and processing time involved when calling the API multiple times; improved performance for Siebel REST API users when operating on multiple records.

For more information on Siebel CRM Release Updates:

  • Siebel CRM Release Updates Guides & Release Notes (Doc ID: 2382435.1)
  • Siebel CRM Release Updates (Doc ID: 2659750.1). This document outlines the innovations we expect to be deliver in the upcoming quarter. 
  • Siebel CRM Statement of Direction (Doc ID: 2641170.1). This document outlines the long-term vision for the product, including roadmap features and innovations. 


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