Achieving Digital Transformation with Oracle's Siebel CRM

Siebel CRM 18.9 Update

John Bedford
Director, Product Strategy

The Siebel CRM team are proud to announce the controlled availability of our new release under the Continuous Delivery Model, the Siebel CRM 18.9 Update.

The major features included in this release are:

1. Expose Migration Application invocation via REST api

Enhancements to allow the following to be executed via REST api:

  • Setup Migration via REST (Source, Target, Migration Plan)
  • Kick off Migration Execution via REST Call
  • This feature includes repository content.

2. Enhanced User Experience for Offline Users

Enhancements for offline users include:

  • User should be able to perform a multi-field query to search for specific records based on the user criteria similar to online experience.
  • User should be able to create a brand new record in an association applet which is exactly the same behavior as online mode and help reduce the number of clicks for the user.
  • This feature does not include repository content.

3. Usage Pattern Tracking (UPT) enhancements

This enhancements provides the following benefits:

  • Ability to collect Usage Pattern with User Actions.
  • Enhanced UPT-KWD recording setup.
  • Ability to control User Input data in the UPT log.
  • UPT Log Storage enhancement.
  • This feature includes repository content.

4. Siebel Unified Cache - Bulk Data operations

  • Enhance ECS framework with APIs so that ACT can integrate with the same APIs to improve the performance.
  • This feature does not include repository content.

5. eTMF Integration for Trip Reports

  • Siebel CRM Clinical Trial Management System (CTMS) includes an integration with eTMF systems in order to publish trip reports to eTMF, with a URL link as a link reference.
  • This feature includes repository content.

Applying the Update

Note that there is a one-time mandatory database update to be applied on 18.8 or later Updates. This is achieved by running a tool (WSRanking.exe) that makes a minor schema update to increase the column length of one of the Workspace related columns.

Also the features in this Update that include repository content will require the Repository Upgrade tool (RepositoryUpgrade.exe) to be used, please refer to the documentation in the Update Guide.

For more information on Siebel CRM Updates, please refer to the Siebel CRM Updates portal.

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