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Achieving Digital Transformation with Oracle's Siebel CRM

Siebel CRM 18.7 Update

John Bedford
Director, Product Strategy

The Siebel CRM team are proud to announce the availability of our new release under the Continuous Delivery Model, the Siebel CRM 18.7 Update.

The major features included in this release are:

1. Gateway Clustering

This feature is now GA status (was CA status in 18.5) and allows the enhanced Siebel Gateway architecture first introduced in the Siebel CRM 17.x release to run on multiple Gateway nodes, ensuring high availability for the Siebel CRM application. Gateway Clustering is performed natively within the Siebel CRM architecture stack and does not require any externally-provided clustering software.

2. Responsive Charts for Open UI

JqPlot is being replaced by Data Driven Documents (D3) as the default charting framework for all variations of charts. With this, users can view theme aware/controlled charts that are responsive in nature and rendered more efficiently.

3. REST API enhancements

The Rest API enhancements enable users to:

  • Control the list of fields returned by a REST request.
  • Specify a subset of child links to limit the scope of data returned.
  • Specify a View Mode to restrict the records returned by the REST request.

4. Sky Blue Theme

Sky Blue is a new theme included to align the User Experience with Oracle CX Cloud applications. To set Sky Blue as the default theme, set the Navigation setting to Tab and Theme to Sky Blue in the User Preferences screen. The changes will be visible next time you login to the application. The new theme is optional in 18.7.

5. Siebel Management Console enhancements

  • Server configuration via Siebel Management Console - includes server configuration views and operations as listed in Siebel Administration - Server Configuration screen within the Siebel application.

Note that the only feature in this Update requiring repository changes is for the Sky Blue Theme (as documented in the Update Guide).

For more information please refer to the Siebel CRM Updates portal.

Join the discussion

Comments ( 4 )
  • Anbu Tuesday, July 17, 2018
    Does this release have multi tab & parallel applet load features?
  • John Fredriksen Wednesday, July 18, 2018
    I am very interested in the new management console for administrators.
  • Shriya Tuesday, August 21, 2018
    Can you please elaborate whats coming in this REST API enhancement?

    Specify a View Mode to restrict the records returned by the REST request.
  • John Bedford Thursday, November 29, 2018
    @Shriya

    Thx - the new REST enhancement to specify ViewMode as part of the REST query helps to reduce the data set returned - this makes the api call much more efficient and with better performance.
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