Achieving Digital Transformation with Oracle's Siebel CRM

Siebel CRM 18.4 Update

John Bedford
Director, Product Strategy

The first Siebel CRM Update, 18.4 is now available. Note that due to an issue affecting non-Unicode databases we are limiting access to the 18.4 Update momentarily to customers using Unicode databases. If you are on a Unicode database and would like to apply the 18.4 Update please contact Oracle Support to obtain the password.

The 18.4 Update contains fixes only and can be applied directly onto 17.x (same as a patch set update). To read the 18.4 Update Guide and Release Notes please click here (My Oracle Support).

To find out what new innovations are coming in our 18.x Updates, please refer to our Siebel CRM 2018 Statement of Direction.

The latest Siebel CRM 2018 Bookshelf documentation, can be found here.

To find out about our Continuous Release Model, read this post.


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Comments ( 4 )
  • Artur Thursday, April 26, 2018
    Hello John,

    I'm not being able to see 18.4 in MOS. Will it be there or do we need to contact Oracle to get download link as well due to non-Unicode issue?

  • John Thursday, April 26, 2018
    Hi Artur,
    Yes, you will need to contact support to gain access at the moment.
    Thanks, John
  • Vimal Limbad Monday, April 30, 2018
    i have submitted the request of accessing IP18.4 updates/install-able by giving CUA number but not sure where to check the response or from where to download.
  • Fabian Thursday, May 10, 2018
    Downloaded 18.4 and applied to 18.4 "update" patchset successfully.
    Wondering when the suggested consolidated builds will start appearing in MOS as the Patchset mechanism is phased out.
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