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Achieving Digital Transformation with Oracle's Siebel CRM

Siebel CRM 18.12 Update

John Bedford
Director, Product Strategy

Detail of the latest Siebel CRM Update release under the Continuous Delivery Model, the Siebel CRM 18.12 Update. This Update was GA on 17th December, 2018.

The features included in this release is as follows:

Siebel Management Console - Server Management

This feature provides support for the runtime administration of the Siebel Server via the Siebel Management Console. This functionality is similar to what is provided in the Administration - Server Management screen in the Siebel CRM application.

Uniform REST Response

This enhancement ensures that the REST response is always returned in the array format even when there is a single element.

JSPlumb Upgrade to 2.7.13

Upgrade the JSPlumb library from 2.2.8 to 2.7.13 for all Siebel CRM applications.

A repository merge process is not required for any of these features.

Applying the Update

Note that there is a one-time mandatory database update to be applied on 18.8 or later Updates. This is achieved by running a tool (WSRanking.exe) that makes a minor schema update to increase the column length of one of the Workspace related columns.

Also the features in this Update that include repository content will require the Repository Upgrade tool (RepositoryUpgrade.exe) to be used, please refer to the documentation in the Update Guide.

For more information on Siebel CRM Updates, please refer to the Siebel CRM Updates portal.

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