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Achieving Digital Transformation with Oracle's Siebel CRM

Schedule - Siebel CRM Virtual Summit

John Bedford
Director, Product Strategy

We hope you're looking forward to the Siebel CRM Virtual Summit which will kick off in 1 week!

Here is a tabular list of all the sessions including more related sessions for Siebel CRM customers from the CX and Platform Virtual Summits.

There is a total of 25 sessions planned, which includes 2 new sessions that have been recently added –
sign up now!

New sessions:

  • American Airlines' Transformation to Oracle Cloud Infrastructure (Sep 22)
  • American Airlines' Siebel Upgrade Accelerated with Oracle Cloud Technologies (Sep 24)

Schedule:

Date

Time (PDT)

Webinar

Abstract

Speakers

    Week 1

Sept 15th

8.00 – 8.45

Siebel CRM Strategy & Roadmap

Learn how Siebel CRM is a core component of Oracle's Digital Experience strategy, with best-of-breed CX product solutions and a rich innovation roadmap.

George Jacob

Sept 15th

9.00 – 10.00

Siebel CRM Customer Leadership Fireside Chat - Zero Downtime

Hear how leading global organizations focused on Digital Transformation use Siebel CRM today to lead markets, innovate and build competitive advantages.

George Jacob
Nathan Phipps (Airtel)
Jason MacZura (AA)
Girish Pradhan (Dymensions)
René Oosterom (Rabobank)
Ajay Patil (Rabobank)
Kunwardeep Vatsa (Rabobank)

Sept 15th

20.30 – 21.30

Siebel CRM Customer Leadership Fireside Chat - Business ROI

Hear how leading global organizations focused on Digital Transformation use Siebel CRM today to lead markets, innovate and build competitive advantages.

George Jacob
Ashish Hora (Spark NZ)
Pak Nugroho (Telkomsel)
VNK Reddy (Indian Oil)

Sep 16th

8.00 – 8.45

Digital Transformation Strategies for your Siebel CRM Application

In this session, you will find out how to transform your Siebel CRM deployment into a Digital Experience platform with minimal risk and preserving pre-built customizations. Why build a new CX platform completely from scratch at high cost and risk, when you can re-use what already serves the business so well.

John Bedford
Aaron Shidler

Sep 16th

9.00 – 10.15

Move and Improve Oracle Applications to Oracle Cloud Infrastructure

Oracle Cloud Platform Virtual Summit

Ashish Mohindroo and others

Sep 17th

9.00 – 10.45

Mastering Customer Signals in the Experience Economy

Oracle Cloud CX Virtual Summit

Rob Tarkoff and others

    Week 2

Sep 22nd

7.00 – 7.45

Learn how to Optimize Customer Advocacy with Siebel Loyalty

Join us as we bring together global leaders across various B2C industries who have achieved great customer satisfaction and exceeded organizational expectations through the deployment of profitable loyalty programs. Hear the secrets to optimizing the benefits of Siebel Loyalty and how to achieve best practices through smart software deployment and process alignment.

Yogendra Joshi
Vamsi (Saudi Telecom)
Scott Meyers (Innovacx)

Sep 22nd

8.00 – 8.45

Siebel CRM in 2020 - Key Benefits & ROI

Find out about the latest Siebel CRM innovations that are enabling our customers to realize great benefits in business agility and reduced TCO. If you are looking to justify an upgrade to our latest Siebel CRM release  - this is what you need to know.

John Bedford
Robert Ponder (Ponder Pro Serve)

Sep 22nd

9.00 – 9.30

How Oracle can help you Transform your Siebel CRM Application

For most organizations Oracle's Siebel CRM is mission-critical for the business. In this session, learn directly from Oracle Support & Services Experts, how to get the most value from your application and how Oracle can help you.

Gregg Reno

Sep 22nd

10.00 – 10.45

American Airlines' Transformation to Oracle Cloud Infrastructure

American Airlines, a staple in the transportation industry, engaged long-time partner, Oracle Advanced Customer Services (ACS), to assist in moving their business-critical sales reservation system to Oracle Cloud Infrastructure. Join this webinar to hear first-hand how their complex Siebel CRM system was quickly and efficiently modernized using ACS unique automation and tooling. By collaborating with Oracle Advanced Customer Services, American Airlines was able to maintain business continuity during the transition enabling them to rapidly reap the economic, performance and security benefits of Oracle Cloud.

John Bedford
Sachin Shah
Husam Azma
Vijay Krishnaswamy (AA)

 

Sep 23rd

8.00 – 8.45

Introducing Oracle Digital Experience for Communications - the Modern Cloud Native Solution

Hear the latest update on the new Siebel CRM Cloud Native architecture and how this will elevate Oracle's industry solutions above the competition.

Himanshu Kashikar
Alastair Small

Sep 23rd

9.00 – 9.45

Siebel CRM Cloud Native Architecture

In this session, we will cover our journey to the next generation of Siebel CRM based on Cloud Native principles, facilitating a Microservice-based architecture and built for fast DevOps cycles. Find out what this will mean for your business and the expected benefits.

Ravi Doraiswamy
Chandan Dasgupta

Sep 23rd

10.00 – 10.45

Siebel CRM Cloud Native Architecture - Technical Deep Dive

In this session, we will cover in detail the technical changes to the Siebel CRM architecture based on Cloud Native principles, facilitating a Microservice-based architecture and built for fast DevOps cycles.

Chandan Dasgupta
Azahar Uddin

Sep 23rd

20.00 – 20.45

Siebel CRM Customer Success for Telco

The world's largest organizations use Siebel CRM to distinguish themselves within their industry. Hear from customers about their successful customer experience innovations related to the Communications industry.

Ravi Doraiswamy
Robert Ponder (Ponder ProServe)

Sep 24th

7.30 – 8.00

Siebel CRM Strategy & Customer Success for Public Sector

The world's largest organizations use Siebel CRM to distinguish themselves within their industry. Hear from customers about their successful customer experience innovations related to the Public Sector.

Sirisha Bansal
Roy Thomas (Ontario Ministry of Government and Consumer Services)

Sep 24th

8.00 – 8.45

Unlock the Power of a Digital Financial Institution with Siebel CRM

Customer expectations and innovations in the Financial Services space is increasing in exponential order. What can financial organizations do to keep pace with all these changes? Find out the journey towards a Digital Financial Institution and how Siebel CRM can support it.

Nilesh Dalvi
Ashish Mandovara (Cognizant)

Sep 24th

9.00 – 9.30

Siebel CRM Strategy & Customer Success for Clinical Trials

The world's largest organizations use Siebel CRM to distinguish themselves within their industry. Hear from customers about their successful customer experience innovations related to the Clinical Trials Healthcare industry.

Jim Streeter

Sep 24th

10.00 – 11.00

American Airlines' Siebel Upgrade Accelerated with Oracle Cloud Technologies

American Airlines Siebel Upgrade Experience to 20.1 - American Airlines instances (Ventana) upgraded to 20.1 on both Oracle PCA Engineered Systems (Loyalty) and OCI (Call Center).

Mark Farrier
Jason Maczura (AA)
Sijo Joseph (Cognizant)
Harish Ginnarapu (Cognizant)

Sep 25th

7.00 – 7.30

Managing Relationships through Shifting Channels in Automotive

In these times of global uncertainty, organizations continue to rely on the Siebel CRM platform for superior digital experience. With the user traffic shifting across channels, companies are leveraging Siebel CRM like never before. In this session, learn how businesses across the globe are exceeding customer expectations across channels and how Siebel CRM is supporting them in their endeavors.

Nitin Misra
Christina Paulsen (Riverland Reply)

    Week 3

Sep 29th

7.00 – 7.45

Enhance User Experience with a Mobile first Approach for Siebel CRM

In this session, we will cover the different Siebel CRM Mobile solutions, including a walk-through of the new Siebel CRM Smartphone UX and the latest developments for Siebel Remote.

Raj Aggarwal
Kunal Kumar
Miny Rajiv (Accenture)

Sep 29th

8.00 – 8.45

Enhancing UX & Improving Productivity with Open UI

Many customers have completed successful Open UI projects to create fantastic UX in Siebel CRM and improve productivity. Attend this session to learn the best practices and what different options are available to you.

Duncan Ford
Holger Herbert

Sep 29th

9.00 – 10.30

Oracle Live: Oracle Cloud Applications - The Time is Now

Oracle Live

Steve Miranda

Sep 30th

8.00 – 8.45

Siebel CRM Enterprise Architecture for Extreme Scale

In this session, we will cover the complete Siebel CRM architecture that is available in our latest release and share some of the amazing insights from global implementations.

Ravi Doraiswamy

Sep 30th

9.00 – 9.45

Running Siebel CRM on the Oracle Cloud with Containers & Kubernetes

There are benefits in agility, and opportunities to reduce TCO, by deploying Siebel CRM in the Cloud, including options to utilize Containers and Kubernetes. Join this session to find out more.

Mark Farrier
Duncan Ford

Sep 30th

10.00 – 10.30

Siebel CRM Integration Overview - Benefits & Best Practices

In this session, we will cover the various Siebel CRM Integration options that are available in our latest release.

Himanshu Kashikar

Sep 30th

10.30 – 11.45

Best Practices for Monitoring & Managing your Siebel CRM Deployment

Learn about the best practices of using Oracle Enterprise Manager and 'Smart Sensors' to monitor your Siebel CRM deployment across both on-premise and Cloud infrastructure.

Agnes Zhang
Bogdan Petcu
Karl Brown (Refugees and Citizenship Canada)

Oct 1st

8.00 – 8.45

Workspace Best Practices for Siebel CRM Developers

In this session, we will cover the best practices for leveraging the new Workspaces feature introduced in our 2017 release. If properly used, Workspaces allow for Parallel and Agile Development with Siebel CRM.

Brian Kelly

Oct 1st

9.00 – 9.45

Application Migration Walk-Through for Siebel CRM Administrators

Learn about how Migration augments the Workspace Parallel Development model, describing different migration scenarios, minimizing downtime, and other best practices.

Brian Kelly
Ravi Doraiswamy

Oct 1st

10.00 – 10.45

Increase Productivity with Siebel Test Automation - Now Enabled for CI/CD

Learn how to automate Test Execution for increased productivity as part of your CI/CD processes and to leverage power of the Siebel Web Services REST API for automated testing.

Suneel Joshi
Kunal Kumar