Achieving Digital Transformation with Oracle's Siebel CRM
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General,
Siebel CRM
September 9, 2020
Schedule - Siebel CRM Virtual Summit 2020
We hope you're looking forward to the Siebel CRM Virtual Summit which will kick off in 1 week!
Here is a tabular list of all the sessions including more related sessions for Siebel CRM customers from the CX and Platform Virtual Summits.
There is a total of 25 sessions planned, which includes 2 new sessions that have been recently added –
sign up now!
New sessions:
- American Airlines' Transformation to Oracle Cloud Infrastructure (Sep 22)
- American Airlines' Siebel Upgrade Accelerated with Oracle Cloud Technologies (Sep 24)
Schedule:
|
Date |
Time (PDT) |
Webinar |
Abstract |
Speakers |
|
Week 1 |
||||
|
Sept 15th |
8.00 – 8.45 |
Siebel CRM Strategy & Roadmap |
Learn how Siebel CRM is a core component of Oracle's Digital Experience strategy, with best-of-breed CX product solutions and a rich innovation roadmap. |
George Jacob |
|
Sept 15th |
9.00 – 10.00 |
Siebel CRM Customer Leadership Fireside Chat - Zero Downtime |
Hear how leading global organizations focused on Digital Transformation use Siebel CRM today to lead markets, innovate and build competitive advantages. |
George Jacob |
|
Sept 15th |
20.30 – 21.30 |
Siebel CRM Customer Leadership Fireside Chat - Business ROI |
Hear how leading global organizations focused on Digital Transformation use Siebel CRM today to lead markets, innovate and build competitive advantages. |
George Jacob |
|
Sep 16th |
8.00 – 8.45 |
Digital Transformation Strategies for your Siebel CRM Application |
In this session, you will find out how to transform your Siebel CRM deployment into a Digital Experience platform with minimal risk and preserving pre-built customizations. Why build a new CX platform completely from scratch at high cost and risk, when you can re-use what already serves the business so well. |
John Bedford |
|
Sep 16th |
9.00 – 10.15 |
Move and Improve Oracle Applications to Oracle Cloud Infrastructure |
Oracle Cloud Platform Virtual Summit |
Ashish Mohindroo and others |
|
Sep 17th |
9.00 – 10.45 |
Oracle Cloud CX Virtual Summit |
Rob Tarkoff and others |
|
|
Week 2 |
||||
|
Sep 22nd |
7.00 – 7.45 |
Learn how to Optimize Customer Advocacy with Siebel Loyalty |
Join us as we bring together global leaders across various B2C industries who have achieved great customer satisfaction and exceeded organizational expectations through the deployment of profitable loyalty programs. Hear the secrets to optimizing the benefits of Siebel Loyalty and how to achieve best practices through smart software deployment and process alignment. |
Yogendra Joshi |
|
Sep 22nd |
8.00 – 8.45 |
Siebel CRM in 2020 - Key Benefits & ROI |
Find out about the latest Siebel CRM innovations that are enabling our customers to realize great benefits in business agility and reduced TCO. If you are looking to justify an upgrade to our latest Siebel CRM release - this is what you need to know. |
John Bedford |
|
Sep 22nd |
9.00 – 9.30 |
How Oracle can help you Transform your Siebel CRM Application |
For most organizations Oracle's Siebel CRM is mission-critical for the business. In this session, learn directly from Oracle Support & Services Experts, how to get the most value from your application and how Oracle can help you. |
Gregg Reno |
|
Sep 22nd |
10.00 – 10.45 |
American Airlines' Transformation to Oracle Cloud Infrastructure |
American Airlines, a staple in the transportation industry, engaged long-time partner, Oracle Advanced Customer Services (ACS), to assist in moving their business-critical sales reservation system to Oracle Cloud Infrastructure. Join this webinar to hear first-hand how their complex Siebel CRM system was quickly and efficiently modernized using ACS unique automation and tooling. By collaborating with Oracle Advanced Customer Services, American Airlines was able to maintain business continuity during the transition enabling them to rapidly reap the economic, performance and security benefits of Oracle Cloud. |
John Bedford |
|
Sep 23rd |
8.00 – 8.45 |
Introducing Oracle Digital Experience for Communications - the Modern Cloud Native Solution |
Hear the latest update on the new Siebel CRM Cloud Native architecture and how this will elevate Oracle's industry solutions above the competition. |
Himanshu Kashikar |
|
Sep 23rd |
9.00 – 9.45 |
Siebel CRM Cloud Native Architecture |
In this session, we will cover our journey to the next generation of Siebel CRM based on Cloud Native principles, facilitating a Microservice-based architecture and built for fast DevOps cycles. Find out what this will mean for your business and the expected benefits. |
Ravi Doraiswamy |
|
Sep 23rd |
10.00 – 10.45 |
Siebel CRM Cloud Native Architecture - Technical Deep Dive |
In this session, we will cover in detail the technical changes to the Siebel CRM architecture based on Cloud Native principles, facilitating a Microservice-based architecture and built for fast DevOps cycles. |
Chandan Dasgupta |
|
Sep 23rd |
20.00 – 20.45 |
Siebel CRM Customer Success for Telco |
The world's largest organizations use Siebel CRM to distinguish themselves within their industry. Hear from customers about their successful customer experience innovations related to the Communications industry. |
Ravi Doraiswamy |
|
Sep 24th |
7.30 – 8.00 |
Siebel CRM Strategy & Customer Success for Public Sector |
The world's largest organizations use Siebel CRM to distinguish themselves within their industry. Hear from customers about their successful customer experience innovations related to the Public Sector. |
Sirisha Bansal |
|
Sep 24th |
8.00 – 8.45 |
Unlock the Power of a Digital Financial Institution with Siebel CRM |
Customer expectations and innovations in the Financial Services space is increasing in exponential order. What can financial organizations do to keep pace with all these changes? Find out the journey towards a Digital Financial Institution and how Siebel CRM can support it. |
Nilesh Dalvi |
|
Sep 24th |
9.00 – 9.30 |
Siebel CRM Strategy & Customer Success for Clinical Trials |
The world's largest organizations use Siebel CRM to distinguish themselves within their industry. Hear from customers about their successful customer experience innovations related to the Clinical Trials Healthcare industry. |
Jim Streeter |
|
Sep 24th |
10.00 – 11.00 |
American Airlines' Siebel Upgrade Accelerated with Oracle Cloud Technologies |
American Airlines Siebel Upgrade Experience to 20.1 - American Airlines instances (Ventana) upgraded to 20.1 on both Oracle PCA Engineered Systems (Loyalty) and OCI (Call Center). |
Mark Farrier |
|
Sep 25th |
7.00 – 7.30 |
Managing Relationships through Shifting Channels in Automotive |
In these times of global uncertainty, organizations continue to rely on the Siebel CRM platform for superior digital experience. With the user traffic shifting across channels, companies are leveraging Siebel CRM like never before. In this session, learn how businesses across the globe are exceeding customer expectations across channels and how Siebel CRM is supporting them in their endeavors. |
Nitin Misra |
|
Week 3 |
||||
|
Sep 29th |
7.00 – 7.45 |
Enhance User Experience with a Mobile first Approach for Siebel CRM |
In this session, we will cover the different Siebel CRM Mobile solutions, including a walk-through of the new Siebel CRM Smartphone UX and the latest developments for Siebel Remote. |
Raj Aggarwal |
|
Sep 29th |
8.00 – 8.45 |
Enhancing UX & Improving Productivity with Open UI |
Many customers have completed successful Open UI projects to create fantastic UX in Siebel CRM and improve productivity. Attend this session to learn the best practices and what different options are available to you. |
Duncan Ford |
|
Sep 29th |
9.00 – 10.30 |
Oracle Live |
Steve Miranda |
|
|
Sep 30th |
8.00 – 8.45 |
Siebel CRM Enterprise Architecture for Extreme Scale |
In this session, we will cover the complete Siebel CRM architecture that is available in our latest release and share some of the amazing insights from global implementations. |
Ravi Doraiswamy |
|
Sep 30th |
9.00 – 9.45 |
Running Siebel CRM on the Oracle Cloud with Containers & Kubernetes |
There are benefits in agility, and opportunities to reduce TCO, by deploying Siebel CRM in the Cloud, including options to utilize Containers and Kubernetes. Join this session to find out more. |
Mark Farrier |
|
Sep 30th |
10.00 – 10.30 |
Siebel CRM Integration Overview - Benefits & Best Practices |
In this session, we will cover the various Siebel CRM Integration options that are available in our latest release. |
Himanshu Kashikar |
|
Sep 30th |
10.30 – 11.45 |
Best Practices for Monitoring & Managing your Siebel CRM Deployment |
Learn about the best practices of using Oracle Enterprise Manager and 'Smart Sensors' to monitor your Siebel CRM deployment across both on-premise and Cloud infrastructure. |
Agnes Zhang |
|
Oct 1st |
8.00 – 8.45 |
Workspace Best Practices for Siebel CRM Developers |
In this session, we will cover the best practices for leveraging the new Workspaces feature introduced in our 2017 release. If properly used, Workspaces allow for Parallel and Agile Development with Siebel CRM. |
Brian Kelly |
|
Oct 1st |
9.00 – 9.45 |
Application Migration Walk-Through for Siebel CRM Administrators |
Learn about how Migration augments the Workspace Parallel Development model, describing different migration scenarios, minimizing downtime, and other best practices. |
Brian Kelly |
|
Oct 1st |
10.00 – 10.45 |
Increase Productivity with Siebel Test Automation - Now Enabled for CI/CD |
Learn how to automate Test Execution for increased productivity as part of your CI/CD processes and to leverage power of the Siebel Web Services REST API for automated testing. |
Suneel Joshi |