For this Partner Spotlight we talked with Scott Meyers, General Manager of the North American Operations at Innovacx Solutions Inc.
Innovacx has a Siebel CRM practice of about 40 consultants worldwide and are presently working on 5+ Siebel CRM projects globally. We have a robust set of services to offer Siebel Customers including implementation, enhancements, innovations, and operations support. Our team is seasoned and have expert level skillsets needed to help drive successful projects, leveraging all aspects of the Siebel platform including EAI, EIM, Configurations, eScripting, as well as Open-UI expertise that has been leveraged by several large Siebel customers including Sleep-Number, MRP, Westjet, Taj, and Desjardins. Our Siebel pedigree cannot be matched in today’s IT ecosystem.
What are your key Siebel CRM related offerings and services that are available?
Siebel CRM Services
Innovation Driven Siebel Support
Siebel UX Optimization - Great UX for Great CX
Innovacx UX Labs brings Unique expertise in UX innovation that blends Siebel Open UI with modern UI technologies:
Delivering Transformational UX using Siebel Open UI
What are your key Cloud (SaaS, PaaS, IaaS) offerings and services that relate to Siebel CRM?
Innovacx has been part of the cloud movement since our inception. We are experts at helping companies optimize their enterprise application and technology landscape with cloud solutions that drive innovation and business outcomes.
Cloud solutions provide the opportunity to simplify your IT infrastructure, lower costs and provide platforms for rapid innovation. From back-office to the front office, from commerce to supply chain management, from big data to artificial intelligence, from infrastructure to the internet of things, intelligent cloud augmentation and migration are part of every customer conversation we have and Innovacx is here to help define an approach unique to your needs.
Oracle Marketing Cloud
Innovacx provides a complete set of services to support the planning, acquisition, design, and execution for omni-channel campaigns across both B2B and B2C customer engagement requirements.
Customer Highlights: NRMA, Bajaj and Tech Mahindra
Why Innovacx for OMC?
Oracle Engagement Cloud
Innovacx provides a complete set of services to support the design and deployment of an enterprise wide sales and service platform that will migrate your customer data, setup your organization structures, sales and service territories, automate sales and service functions, and deliver actionable insights that will increase productivity and improve customer satisfaction.
Customer Highlights: Taj, Tech Mahindra and Bajaj
Why Innovacx for Engagement Cloud?
Oracle CPQ Cloud
Innovacx has years of experience working across industries to help companies optimize their complex quote to cash and quote to contract process while improving sales effectiveness and increasing sales volume and accuracy.
Customer Highlights: Genpact, Netmagic, Karam and Bajaj
Why Innovacx for CPQ?
Oracle Loyalty Cloud
One of the most exciting areas for us and our customers is in the area of loyalty driven engagement. The efforts to move loyalty program operations in-house as a means to enable 1:1 brand engagement and retention is at an all-time high.
Easy to use, cloud-based solutions for program, membership, and promotion management are key to empowering the business to better understand and incent the customer to grow their relationship with the brand.
At Innovacx we provide a large set of highly trained resources with deep backgrounds and experience in implementing loyalty solutions across industries. The Innovacx team is Oracle loyalty cloud trained and field-tested. We have developed high-volume data migration utilities that allow us to rapidly and efficiently migrate from legacy on premise and out-sourced loyalty platforms to loyalty cloud.
Customer Highlights: We are super excited to announce that we brought the first customer anywhere in the globe live on Oracle loyalty cloud - Latham Pools and Drive Shack
Why Innovacx for Oracle Loyalty Cloud?
Oracle Commerce Cloud
Innovacx has years of experience working with both B2C and B2B commerce clients. We have Oracle Ecommerce Cloud trained professionals and one of the key strengths of the team is our strong pedigree around entire Oracle CX Cloud platform and related solutions to:
Why Innovacx for OCC?
Innovacx has a deep expertise in Oracle Cloud Platform-as-a Service (PaaS) including data management, java cloud
service, integration cloud services, mobile cloud service, IoT Cloud service and much more. Using Oracle PaaS cloud technologies Innovacx helps its customers to:
Customer Highlights: Taj Hotels
Why Innovacx for PaaS?
What other products or innovations have you created that complement Siebel CRM?
Innovate with Innovacx: All of our innovation services leverage a rapid innovation cycle based on a lean methodology that speeds time to value and customer success. First our Enterprise Innovation team will access your as-is application and infrastructure environment and deliver an outcome driven innovation plan. Based on that plan we will optimize and extend existing Oracle applications with smart enhancements and integrations and/or migrate cloud friendly business processes to Oracle CX, ERP, HCM, BI, PaaS or Infrastructure Clouds. Our team provides innovation driven operations and support services as well as marketing, sales, and loyalty program services to help ensure your business is onboarding and getting the most out of their Oracle solutions. Finally, we’ll provide innovation services that accelerate ideas and CX solution development to ensure ongoing transformations that deliver value. All of this is wrapped around the Innovacx Smart Accelerators and Utilities.
Our innovations include:
Innovacx Smart Accelerators
Innovacx Smart Accelerators (ISA) are based on Innovacx developed IP and are designed to accelerate time to value and customer success. ISA’s leverage multiple assets from across the Oracle portfolio to assist in assessments, implementations and innovations to speed time-to-market and business outcomes. They leverage smart integrations and utilities built with Oracle SoA and Integration Cloud Service and in many cases are co-developed with Oracle. Many of our ISA’s have been certified and validated by Oracle and have been deployed around the globe.
iRAS: B2C Cross-Channel Marketing with integrated Responsys and Siebel
iEAS: B2B Cross-Channel Marketing with integrated Eloqua and Siebel
iC360: Unified Customer 360 Agent View with Siebel Open UI
iOCX: Modern Hospitality Experience for Property Managers and Customers with Integrated PMS and Oracle Cloud
How are they sold and leveraged?
Innovacx Smart Accelerators’ design team leverages years of experience in the CRM and CX space to design and build packaged software based on Oracle on-premise products and cloud services
What recent Siebel CRM customer success stories do you have to share?
With Sleep-Number, NRMA and Taj Hotels being our biggest customer testimonials.
Our customers generate value from our implementation through:
What is your vision for Siebel CRM innovation and Digital Transformation?
CRM/CX is all about omni-channel experiences that are data driven, intelligent, and autonomous. Investments in platforms like Siebel will continue to bring value as a core CRM platform, but agile cloud solutions will be the experience providers to sales, service and marketing users and B2B and B2C customers through digital channels especially mobile and social.
We are advising our customers to assess and extend the value of their Siebel investments through strategic and smart extensions, integrations and usability enhancements followed by smart augmentation and integration to Oracle cloud ready services for Customer Engagement, Marketing, CPQ, Data Management and Analytics Clouds.
At Innovacx, innovation is in our name and we see ourselves as an innovation service provider to Oracle customers. As CRM/CX continues to evolve we will invest in transformational services powered by Oracle solutions including AI, IoT, Big Data and intelligent hybrid solutions leveraging the entire oracle portfolio.
For more information on Siebel CRM solutions and services, you visit the Innovacx website.