For this Partner Spotlight we talked with Mohan K. Reddy, Oracle Customer Experience and Digital Transformation Practice Leader at IBM.
IBM has a large Siebel CRM practice with 1000+ Siebel consultants globally with an average of 15+ years of product experience and 18+ years of industry experience – spread across 6 centres in India and 10 near shore centres. They have significant investments in capability development and innovations in Siebel areas in collaboration with Oracle with focus on growth areas like hybrid cloud along with complementary solutions from other CX Cloud products.
IBM has done more than 1900 Siebel engagements worldwide for 1000+ clients and have several current active Siebel projects - 60 including new transformation/implementation, upgrades and support.
What are your key Siebel CRM related offerings and services that are available?
IBM is a leader in Siebel Implementation and offers a full range of consulting and advisory, implementation and managed services:
What are your key Cloud (SaaS, PaaS, IaaS) offerings and services that relate to Siebel CRM?
IBM’s key cloud offerings leverage Agile, Automation and Cognitive backed by an assets-driven delivery approach and IBM Oracle Cloud method. These offerings will help accelerate each step of the cloud journey for our clients.
What other products or innovations have you created that complement Siebel CRM?
IBM’s Continuous Delivery Model focuses on driving higher value for Siebel clients along with introducing Innovation Value through CX Cloud migrations & implementations to drive faster adoption of Oracle Cloud. This will help modernize current investment in Oracle CX Siebel and set the stage for value realization for our clients by expanding with leading Oracle Cloud solutions.
We have the following innovations that are being implemented for our clients:
What recent Siebel CRM customer success stories do you have to share?
IBM supports 3 out of the top 5 largest Siebel deployments in the world (as classified by Oracle) and is currently involved in implementing a project for a Public Sector client in India which has the potential to become the largest for Oracle, in terms of number of users.
Client satisfaction: References scored IBM very high in critical satisfaction rankings. We’re currently involved in transforming and supporting our large Siebel clients for co-existence with CX Cloud and layout migration path to cloud.
Few quotes from clients and leading analysts:
“IBM is a leader due to its vision, scale and integrated approach to providing solutions."
“IBM is a good fit for enterprises looking to transform their businesses to enable interactions with customers in the domains of banking, insurance, securities, transportation and retail."
What is your vision for Siebel CRM innovation and Digital Transformation?
For more information on Siebel CRM solutions and services, visit the IBM website.