Achieving Digital Transformation with Oracle's Siebel CRM

Oracle's Commitment to Siebel CRM Innovation and Support

John Bedford
Director, Product Strategy

Long Term Investment and Support for Siebel CRM “Through at Least” 2030

Executive Summary:

  • Oracle has no plans to end Siebel CRM investment or support
  • Premier Support for Siebel CRM extended “through at least” December 2030
  • Annual one year extensions provide a rolling 10+ years of support for Siebel CRM

At least a decade of Premier Support for Oracle’s Siebel CRM Continuous Innovation Releases

Oracle has demonstrated its commitment to its Siebel CRM customers for over a dozen years by enhancing the application with ongoing innovations while also protecting their existing Siebel CRM solutions with industry leading Oracle Lifetime Support policies. Oracle is staunchly committed to the long-term investment in and support of Siebel CRM and its other Applications Unlimited products. Under this commitment, Oracle regularly evaluates its support policies; adjusting them to better serve its customers. 

One adjustment to the Oracle Lifetime Support policy is in reality is not an adjustment at all. Oracle has always maintained that there are no plans to end support for Siebel CRM. The updated Oracle Lifetime Support policy now clearly states this. Hand-in-hand with no plans to end support for Siebel CRM is Oracle’s commitment to innovation and ongoing investment in Siebel CRM.

Oracle has a history of delivering innovation for Siebel CRM through annual Innovation Packs and now with the new, even more agile Continuous Release Model, features will be made available even quicker to our customers. Oracle has been innovating Siebel CRM for many years and in fact the recent Innovation Pack 2017 release was one of the biggest release in recent years, packed full of innovation and new features.

Siebel CRM applications moved to a Continuous Innovation Model from the 18.4 release in April 2018. With this model all new functionality is delivered as updates to the existing release; for some updates, the standard upgrade process is not required to gain access to new features and capabilities.

Oracle understands that Siebel CRM applications are critical to organizations and vital to past, present, and future success. Oracle is committed to ensuring customer success and that commitment extends to the Siebel CRM application. Oracle has also adjusted the Oracle Lifetime Support policy and intends to provide Premier Support “through at least” December 2030.

Further adjustments to the Oracle Lifetime Support policy include Oracle’s plan to review and update this policy on an annual basis. Beginning in calendar year 2019, Oracle intends on extending the currently stated Premier Support “through at least” date by one year and to repeat this annually.  These annual, one-year incremental extensions to Siebel CRM are planned to continue until further notice from Oracle. This creates a rolling window of 10+ years of Premier Support for the Siebel CRM application.

These support policy changes enable customers to confidently maximize and expand their existing Siebel CRM application and partnership with Oracle. With Oracle’s commitment to long term investment and support of Siebel CRM, customers have ample time to plan their digital transformation journey with Oracle. Even more so now, Oracle Lifetime Support provides a stable and predictable long-term support policy that provides unique benefits to Siebel CRM customers. Only with Oracle Lifetime Support can customers get the most comprehensive support for their Siebel CRM solutions and access to the latest innovations being delivered, along with the robust security updates customers need to protect their organization from the newest vulnerabilities and security threats.

By extending the Premier Support “through at least” December 2030 and employing a “rolling” 10+ years of Premier Support for Siebel CRM, clearly demonstrates Oracle’s commitment to making customers successful with Siebel CRM. To learn more about Oracle Support, read this post and view The Value of Oracle Support for Siebel CRM video.

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Comments ( 1 )
  • Ahsan Wednesday, July 4, 2018
    Very nice to know that Oracle has not lost interest in Siebel CRM after the introduction of Sales & Service Cloud products.

    Siebel is one of the top CRMs since its inception, lot of CRMs like Sales/Service Cloud are learning / borrowing from it and making their mark in the industry.
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