Achieving Digital Transformation with Oracle's Siebel CRM
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June 6, 2017
Innovation Pack 17.0 FAQ - Upgrade
Keep your Siebel CRM application upto date with our latest releases to ensure you can take advantage of bug fixes, use the latest features, and keep current with Oracle Support.
Upgrade FAQ
1. What Upgrade paths are available for Innovation Pack 2017?
Please refer to the attached matrix 'IP2017 Supported Upgrade Paths' and also My Oracle Support article ID: 1514115.1
2. Are there any pre-requisites for 17.0 - can IP2017 be installed directly or it should go with upgrade? any prerequisites with for IP2017 upgrade?
If you are currently using 8.1.1 and above a direct upgrade path to IP17 is available. If you are using 8.0 then it requires a 2 step upgrade. Prerequisites are that the OS and Database have to be at a level that is certified for IP2017 (refer to My Oracle Support, Certify tab when IP17 is released)
3. Any reason why customer should first move to IP16 instead of IP17 directly?
This stepped upgrade process might be beneficial if a customer is currently using a very old build of Siebel, however it is generally recommended to always look to stay current with the latest release.
4. Is upgrading to 12c Oracle database mandatory if we want to upgrade to Siebel IP2017?
Yes, Oracle 12c both for database server and client is mandatory for IP2017
5. For an upgrade, do we finish the repository merge then configure SMC?
Yes, that is correct
6. What is the upgrade path from 8.1.1.14 to IP2017 ?
Single step incremental upgrade.
7. Is the upgrade approach to IP17 similar to earlier like IP13 > 15 or different
Yes, that is correct it is the same.
looks like a wrong doc id.
IS IP2017 compatible with this version on Oracle DB
You can check the supported platforms here:
https://docs.oracle.com/cd/E11886_01/siebel/srsphomepage.html
HTH
John
(Java, OraClient for instance?)
Only Java needs to be 64 bit. The rest is 32 bit and is the same since prior to IP2017.