Sun's Service Management Best Practice is now aligned to IEC/ISO20000

Over the past few weeks I have been working on a new version of Sun's Service Management Best Practice.  Jon Ford and I have taken the SunTone v3 specification and updated and re-aligned it to the ISO20000 International Service Management Standard. The document is in final review and we are expecting to release it by the end of the month. We have also launched a new i-runbook called ITSMO which is basically an ITIL based runbook for customer or internal use.
Comments:

Hi

I read your comments on ISO20000 alignment, we are due to release a new online course for companies implementing ISO20K, and I have put a full module online covering the implementation process. If you get a chance to look at it, I would appreciate any feedback. Thanks

Posted by Mark Jamesthon on April 14, 2008 at 12:30 AM BST #

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