Sun's Service Management Best Practice is now aligned to IEC/ISO20000
Over the past few weeks I have been working on a new version of Sun's
Service Management Best Practice. Jon Ford and I have taken the
SunTone v3 specification and updated and re-aligned it to the ISO20000
International Service Management Standard. The document is in final
review and we are expecting to release it by the end of the month. We
have also launched a new i-runbook called ITSMO which is basically an
ITIL based runbook for customer or internal use.