By seltzer on Feb 03, 2009
Sun Auto Service Request (ASR) was launched on January 27, 2008.
ASR for systems is a secure, scalable, customer installable software feature of warranty and SunSpectrum support that provides auto-case generation for specific hardware faults. When a hardware fault is detected, ASR opens a service request with Sun automatically and transports electronic fault telemetry to help expedite the diagnostic process. In many cases, Sun may begin work on resolving the issue before you're even aware the problem exists.
Check it out today.It's a free download and is easy to install.