YOU'RE INVITED: Sun Microsystems Auto Service Request (ASR) Customer Information Forum







TO:



Sun Microsystems Potential or Current Auto Service Request (ASR) Customer
RE:



YOU'RE INVITED: Sun Microsystems Auto Service Request (ASR)
Customer Information Forum
DATE:



Wednesday, November 11, 2009
QUESTIONS:



Sun Microsystems Auto Service Request (ASR) Inquiries


Auto Service Request, or ASR (as we commonly refer to the technology), is designed to automate the creation and routing of your Service Requests on qualified storage and server products. Through the use of telemetry and fault information directly from the device, we are able to more quickly troubleshoot and resolve issues - saving you time and cost while also improving your overall service experience with Sun. To learn more about ASR, click here and take a minute to review the attached letter that contains additional information for our customers.

We want to ensure you are aware of the benefits and latest developments of ASR. You are invited to attend an upcoming Sun Microsystems Auto Service Request (ASR) Customer Information Forum. The objective of these sessions is to review the ASR technology with you in an open forum with a variety of customers and to provide you with an opportunity to ask questions about ASR connection.

The Sun Microsystems Auto Service Request (ASR) Customer Information Forum sessions are scheduled as follows to accommodate customers across the globe:

  • Wednesday, December 16 at 6 p.m. PT. Register for this session here.
  • Wednesday, January 6 at 8 a.m. PT. Register for this session here.
  • Wednesday, January 20 at 4 p.m. PT. Register for this session here.
  • Wednesday, February 3 at 9 p.m. PT. Register for this session here.

    To help us plan accordingly, we ask that you register for one of the sessions at first opportunity (by Monday, November 16, 2009 if you plan to attend the Wednesday, November 18, 2009 session) via the above individual session links. You will receive additional meeting details upon registration.

    If you have any questions about the Sun Microsystems Auto Service Request (ASR) Customer Information Forum sessions, please contact us. We look forward to your attendance and participation at an upcoming forum.



    Regards,

    Sun Microsystems Auto Service Request (ASR) Team





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