Shared Shell - collaborative remote service tool for Sun Services customers

Sun Shared Shell  is a collaborative service tool that allows, under customer's control, Sun Support Services engineers to remotely view and diagnose Sun products. It is a Java application that provides secure, shared, remote access to a shell session that both customers and Sun Support Services engineers view at the same time. You can invite your coworkers or more than one Sun engineer to participate in the conference as needed. You are always in control of who participates and who has access to the remote access session.

Shared Shell is:

  • a completely standalone application that runs via the zero-install Java Webstart mechanism, launchable from a browser.
  • supported on all platforms that are supported by Sun's Java 1.4.2, 1.5.0 and 1.6.0, including Windows, Linux, and Solaris Sparc/x86.
  • capable of connecting to target systems running Secure Shell (ssh).
    (Telnet is also supported when required in some customer environments)
  • firewall-friendly, with support for traversing SOCKS5 and HTTPS proxy servers, and running on the standard SSL port 443.

 Try it out right now:


Comments:

Thanks for the information! Very nice tool.

Posted by A. Sundararajan on March 28, 2007 at 08:21 PM MDT #

Just a note that we've started a new blog dedicated to Shared Shell over at blogs.sun.com/sharedshell.

The first entry covers some of the history of the application.

Posted by D. J. Hagbeg on April 03, 2007 at 05:09 AM MDT #

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