Saturday Apr 09, 2011

New Auto Service Request (ASR) video; ASR Manager 3.1 available; Oracle community for ASR

New ASR Video 

Check out the new Auto Service Request (ASR) demo video on
Or, view it right here:


ASR Manager version 3.1 is available

You can access the ASR 3.1 download and documentation via the link at the bottom of
Changes in ASR 3.1 include:
      • ASR Manager 3.1  is installable on any Solaris 10 or OEL (Oracle Enterprise Linux) operating environment
        • Supports the ability to install the ASR Manager on a non-qualified, non-entitled server. This means the ASR Manager can be installed in a Solaris local zone or LDOM, in virtual environments such as VirtualBox and VMWare, and on M-Series domains and Blade servers.
      • Changes in customer email notifications. 
        • The updated user documentation includes examples of the new email messages. 
        • Our customers and Partners are advised to use My Oracle Support to manage their ASR assets, as well as the ASR Manager "list_asset" command. 
        • The "asr report" command is now disabled.
See the "What's new" section of Oracle ASR Installation and Operations Guide for more info on ASR 3.1 changes.

Tuesday Jan 26, 2010

Auto Service Request (ASR) version 2.5 is now available

Auto Service Request (ASR) is a secure, scalable, customer-installable software feature of warranty and SunSpectrum support that is designed to automatically open service requests when specific hardware faults occur.

ASR 2.5 is now available and includes an important new feature. 
The ASR manager can be configured to send an SNMP trap to your system management and monitoring tools to provide notification when an ASR service request is created. This feature is designed to enable better integration of ASR into your system administration and management technologies and processes.  Documentation for ASR 2.5 features and enhancements are available in the ASR 2.5 Installation and Operations Guide and Release Notes.

You are encouraged to upgrade your ASR manager installation(s) to ASR 2.5.

Upgrading to ASR 2.5 is a simple download and pkgrm/pkgadd process.  You can update your current version of ASR in a few minutes without losing any configuration information.  Please note that only the ASR manager host needs to be upgraded; there are no changes needed on your other
Sun products that are ASR assets.

Additionally, ASR 2.5 requires upgrading to SASM 1.2. The ASR 2.5 software download page provides a link to the SASM 1.2  package.  SASM 1.2 also depends on Java 1.6, which you can download from

To learn more about ASR 2.5:

Wednesday Dec 09, 2009

Shared Shell video

Watch the brief Introduction to Shared Shell Video to learn more about this useful collaborative service tool.

Tuesday Dec 08, 2009

ASR (Auto Service Request) forum now available

We now have an ASR forum available for the community to share ideas and best practices for ASR:

Thursday Nov 12, 2009

YOU'RE INVITED: Sun Microsystems Auto Service Request (ASR) Customer Information Forum


Sun Microsystems Potential or Current Auto Service Request (ASR) Customer

YOU'RE INVITED: Sun Microsystems Auto Service Request (ASR)
Customer Information Forum

Wednesday, November 11, 2009

Sun Microsystems Auto Service Request (ASR) Inquiries

Auto Service Request, or ASR (as we commonly refer to the technology), is designed to automate the creation and routing of your Service Requests on qualified storage and server products. Through the use of telemetry and fault information directly from the device, we are able to more quickly troubleshoot and resolve issues - saving you time and cost while also improving your overall service experience with Sun. To learn more about ASR, click here and take a minute to review the attached letter that contains additional information for our customers.

We want to ensure you are aware of the benefits and latest developments of ASR. You are invited to attend an upcoming Sun Microsystems Auto Service Request (ASR) Customer Information Forum. The objective of these sessions is to review the ASR technology with you in an open forum with a variety of customers and to provide you with an opportunity to ask questions about ASR connection.

The Sun Microsystems Auto Service Request (ASR) Customer Information Forum sessions are scheduled as follows to accommodate customers across the globe:

  • Wednesday, December 16 at 6 p.m. PT. Register for this session here.
  • Wednesday, January 6 at 8 a.m. PT. Register for this session here.
  • Wednesday, January 20 at 4 p.m. PT. Register for this session here.
  • Wednesday, February 3 at 9 p.m. PT. Register for this session here.

    To help us plan accordingly, we ask that you register for one of the sessions at first opportunity (by Monday, November 16, 2009 if you plan to attend the Wednesday, November 18, 2009 session) via the above individual session links. You will receive additional meeting details upon registration.

    If you have any questions about the Sun Microsystems Auto Service Request (ASR) Customer Information Forum sessions, please contact us. We look forward to your attendance and participation at an upcoming forum.


    Sun Microsystems Auto Service Request (ASR) Team

    Tuesday Feb 03, 2009

    Auto Service Request (ASR) for Systems goes live

    Sun Auto Service Request (ASR) was launched on January 27, 2008.

    ASR for systems is a secure, scalable, customer installable software feature of warranty and SunSpectrum support that provides auto-case generation for specific hardware faults. When a hardware fault is detected, ASR opens a service request with Sun automatically and transports electronic fault telemetry to help expedite the diagnostic process. In many cases, Sun may begin work on resolving the issue before you're even aware the problem exists.

    Check it out today.It's a free download and is easy to install.

    Wednesday Mar 28, 2007

    Shared Shell - collaborative remote service tool for Sun Services customers

    Sun Shared Shell  is a collaborative service tool that allows, under customer's control, Sun Support Services engineers to remotely view and diagnose Sun products. It is a Java application that provides secure, shared, remote access to a shell session that both customers and Sun Support Services engineers view at the same time. You can invite your coworkers or more than one Sun engineer to participate in the conference as needed. You are always in control of who participates and who has access to the remote access session.

    Shared Shell is:

    • a completely standalone application that runs via the zero-install Java Webstart mechanism, launchable from a browser.
    • supported on all platforms that are supported by Sun's Java 1.4.2, 1.5.0 and 1.6.0, including Windows, Linux, and Solaris Sparc/x86.
    • capable of connecting to target systems running Secure Shell (ssh).
      (Telnet is also supported when required in some customer environments)
    • firewall-friendly, with support for traversing SOCKS5 and HTTPS proxy servers, and running on the standard SSL port 443.

     Try it out right now:




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