Tuesday Jan 26, 2010

Auto Service Request (ASR) version 2.5 is now available

Auto Service Request (ASR) is a secure, scalable, customer-installable software feature of warranty and SunSpectrum support that is designed to automatically open service requests when specific hardware faults occur.

ASR 2.5 is now available and includes an important new feature. 
The ASR manager can be configured to send an SNMP trap to your system management and monitoring tools to provide notification when an ASR service request is created. This feature is designed to enable better integration of ASR into your system administration and management technologies and processes.  Documentation for ASR 2.5 features and enhancements are available in the ASR 2.5 Installation and Operations Guide and Release Notes.

You are encouraged to upgrade your ASR manager installation(s) to ASR 2.5.

Upgrading to ASR 2.5 is a simple download and pkgrm/pkgadd process.  You can update your current version of ASR in a few minutes without losing any configuration information.  Please note that only the ASR manager host needs to be upgraded; there are no changes needed on your other
Sun products that are ASR assets.

Additionally, ASR 2.5 requires upgrading to SASM 1.2. The ASR 2.5 software download page provides a link to the SASM 1.2  package.  SASM 1.2 also depends on Java 1.6, which you can download from http://java.sun.com/javase/downloads.

To learn more about ASR 2.5:
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