Ricoh Americas Corporation Transforms Warehouse and Transportation Management, Cutting Order Picking Time by 25% and Reducing Labor Costs
By John Murphy on Apr 24, 2012
Ricoh Americas Corporation (Ricoh) is a subsidiary of Ricoh Company, Ltd., the 75-year-old leading provider of advanced office technology and innovative document imaging products, services, and software, with fiscal year 2010 sales in excess of US$23 billion. Ricoh’s fully integrated hardware and customizable services and software help businesses share information efficiently and effectively by enabling customers to control the input, management, and output of documents. Ricoh markets and distributes products in North, Central, and South America, directly or through its network of authorized dealers.Ricoh was using paper-based processes to track and manage orders and inventory in its distribution centers and configuration centers. These paper-based processes required handoffs within operations making Ricoh less efficient and accurate than it wanted to be. In addition, Ricoh needed to resolve a complex data compatibility issue resulting from its various suppliers using different barcode standards and formats.
After rolling out Oracle E-Business Suite across all facilities, Ricoh was ready to modernize its supply chain. It worked with Data Systems International® (DSI®) and Infosys to implement Oracle Warehouse Management and Oracle Transportation Management and integrate the applications with the full enterprise resource planning (ERP) system. Ricoh now uses the Oracle system in its receiving, put-away, picking, packing, and shipping processes in 17 distribution and configuration centers. It has cut order picking time by 25%, decreased receiving time from eight hours to three, and consolidated its number of freight carriers from 60 to approximately 15.