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Dell's Perfect Order Journey

One of the keynotes at the recent MSCE event in San Jose, featured Jennifer Felch, Vice President of IT Enterprise Services at Dell.

Steve Banker, an analyst and Forbes contributor, attended the session and wrote the following article, outlining how Dell aligned its order process to the “Perfect Order Index” metric and how performance against tight delivery timeframes became a key indicator in their ability to complete in the market. Click here for the full article.

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