You might feel like a button in your cloud app is responding slowly. But the app supplier, if it's paying attention, can know if that button's slow. "Our process is very simple: the slowest 10 percent of clicks we send as defects, or bugs, to development to make those clicks faster," says Steve Miranda, Oracle executive vice president for applications development. That precise feedback—click-stroke granularity, not just user interviews and recollections—is one of three big reasons that the innovation cycle for cloud software is measured in months, not three or four years as with the on-premises software model.
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