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How Guided Learning Can Help Lead Your Virtual Workforce

Elisa Roberts
Global Marketing Director, Oracle University

Recently, across the world, many workers have transitioned to working from home. No more face-to-face interactions or shoulder-to-shoulder group meetings. People are working at a distance via phone calls, emails, texts, and video conferencing. As workers across the country have adapted to these recent changes, business leaders are left to speculate whether this shift will become permanent for some, if not, all of their workforce.

Training Virtual Workers
While real-time productive teleworking is possible given modern collaboration tools, you may also be considering implications around workforce training. How you can train workers in a remote setting—to quickly onboard new employees or contractors, have them adopt new business processes more easily, and help them to learn new software functionality quickly? 

The answer may surprise you.

You don’t have to train a remote workforce.
Lead them with guided learning.
People learn by doing.

Let’s dive deeper into this thought with an example using our current social distancing work environment. If your company had rolled out new software functionality, business process or policy chance you may have been offered some form of in-person or a video-based training for handy tips and tricks. And possibly IT staff or power users were made available to meet with people in their offices to answer questions and help speed the learning curve. 

Guided learning can improve worker efficiency, even during the most challenging times.

If you use “guided learning” with easily digestible directions, seamlessly available in the cloud application at each step of the workflow, your workers can learn as they are doing – in the flow of work. They are guided directly through each step and also have direct links to company policy documents, training materials at their fingertips within the application. No face-to-face coaching required.

The learning solution looks like part of the application. Workers simply follow the steps, tips and guides to progress through the workflow.

In our hyper-connected world where people want instant   answers, guided learning modules can provide the immediacy people want, so they can quickly become proficient on the job.

Cost Savings
With this example in mind, consider the cost savings. You could avoid the expenses associated with in-person classes that may require people to travel or that consume large increments of time to participate in the class. At the same time, you wouldn’t lose productivity while people are out of pocket for a half-day, a full day, or multiple days.  

According to an Oracle Guided Learning Benchmark Analysis, for a company with 5,000 employees, this could be a potential time and cost savings over an estimated 3,500 business days.

In addition, the self-service aspect of a guided learning can reduce IT support costs with fewer repeat questions, tasks, and tickets. 

According to the Oracle Guided Learning Benchmark Analysis, the same 5,000-person company could potentially save more than $300,000 annually on first-line support costs.

Policy Compliance
How can you enforce company policies or standardized business process flows for remote workers?  

As an example, the work-from-home model has put a spotlight on the essential nature of our communications infrastructure. The country’s cellular and internet capacity has been pushed to the max as most people work from their home office. Many telecommunications companies are working overtime to ensure that critical infrastructure such as internet and cell towers are working properly to handle the surge, so calls don’t drop and video conferences run without glitches. The challenge for the telecommunications companies is the capital-intensive nature of their business. Equipment, tools, and replacement parts for cell towers, cable infrastructure, power sources, antennas, routers, and such are expensive.  

In this example, a guided learning approach can extend beyond training to also help enforce company policy and compliance. For example, perhaps a field technician or a contractor for a telecom company needs replacement parts to repair a cell tower. Based on the worker’s role, job grade, or allocated inventory, the guided learning module within the inventory cloud application could provide built-in check points to ensure that the worker has authorization to check out certain equipment for that project. This can help to avoid waste, misplacement of parts, or excessive cable waste on a single job.  

According to Project Management Institute’s 2018 Pulse of the Profession study, telecommunications infrastructure companies waste an average of $106 million on a $1 billion project.


Standardization for Global Companies
Also, for global based companies, localizing the guided learning modules based on in-country policies and languages ensures the learning and policy is appropriate for all workers regardless of where they are working virtually.

As our world rapidly shifts, business leaders have to juggle both immediate and long-term continuity strategies. The current business conditions we are experiencing are forcing companies to look at new ways to adopt policies easily and continuously streamline efficiencies through productivity.  Oracle Guided Learning provides a powerful tool that can support businesses in a state of change.  

Business Benefits with Guided Learning
By using Oracle Guided Learning as part of the cloud application, users can easily learn while doing, following embedded company policies, enabling cost containment as well. You can speed the learning curve for a changing workforce, onboard workers faster, make it easier to roll-out new policies to a global at home workforce, and more easily adopt new functionality as it becomes available in software applications.  

To find out how Oracle’s Guided Learning for cloud applications can help your workforce learn faster and save your company time and money, click here.



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