The lighter side of CRM and Case Management

As you are probably all aware Oracle Ebusiness Suite Release 12 is
generally available. The Case Management module is discussed in the Oracle Teleservice Implementation and User Guide
documentation.


The documentation, as ever, is fairly comprehensive and as I got up to page 729 "Creating a case" I had a rare laugh out loud moment with our documentation. This is the description of how to create a case:



"Security has just apprehended a passenger who was in the possession of
a knife at the airport boarding gate.

1. Security agent Ted Crilly starts by searching the database for any
information on the suspect."



For those of you who don't know who Ted Crilly is try this link



Later on Ted gets to add a witness to a case, one William Bradley. 
William Bradley happens to be the name of the tallest ever englishman,
but I am sure that is just a coincidence.



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UK Public Sector Case Management and CRM

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