Telephony At Work

Well one week into my new role and I have already discovered some really interesting technology.  Back in the olden days of technology stacks, there used to be specific hardware for specific jobs and then along came Open Systems and software that made it cost effective to move to generic systems. 

Well guess what?  The same seems to be happening in the world of voice and communications.  Currently most call centres will have a dedicated switch and dedicated phone lines.  The technical among us will know that voice over IP (ie the Internet) is already changing the latter, but now there is also the opportunity to even remove those clunky old switches and replace them with "commodity servers".  For more information on the software that does this take a look at: Telephony@Work

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UK Public Sector Case Management and CRM

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