Case Management in Government
By robert.smyth on Nov 23, 2006
Oracle's Case Management product helps government deliver quicker, better and more efficient case resolution. These applications provide speedy issue resolution, one-and-done request handling, and powerful tracking and analytics capabilities.
Case Management fills a hole between Service and Call Centre functionality at point of contact and Back Office HR, Financials and other types of applications.
This is a great area where government organizations can benefit from a type of functionality typically associated with more commercial organizations but where specific case types are built in for government organizations.
Here is a good example for benefits type cases: