Tuesday Jan 05, 2016

Oracle Retail 15: Evolving Commerce Anywhere Capabilities

In December 2015, Oracle Retail announced the availability of Oracle Retail 15, which has been engineered to accelerate innovation and enable retailers to deliver on their brand promise through commerce anywhere. 


Retailers have embraced the vision of commerce anywhere—the ability to fulfill demand regardless of source, and delight customers with exceptional, seamless interactions with their brand. However, the path to achieving it has not always been clear. 


"We are the only provider that brings together every element required to deliver commerce anywhere, including planning and optimization, supply chain management, merchandise operations, store operations, and consumer interactions," says Oracle Retail Vice President of Solutions Management Jeff Warren. "Just as important, we deliver both the retail science and the native integrations to bind all these pieces together." 

Oracle Retail 15

Oracle Retail 15 has been engineered to accelerate innovation and enable retailers to deliver on their brand promise through commerce anywhere. Oracle Retail 15 realizes the acquisition vision with key MICROS integrations; evolves the user experience via mobility, exception management, and productivity enhancements; and extends the availability of best-of-breed retail applications with four new cloud service offerings. 


“With Oracle Retail 15, we are bringing all the pieces together, enabling retailers to interact with customers via any channel and in any capacity," says Warren. 


To advance this vision, new features and functionalities in Oracle Retail 15 include:

Acquisition Vision with Key Integrations to Oracle MICROS

  • Hardware and software engineered to work together. Our next-generation point-of-service workstation includes hardware, software, and peripherals. This new offering is prebuilt and tested to support commerce anywhere. The clean, modern, and visually appealing design reflects the modern image today’s retailers want to convey, and enables both consumers and staff to engage.
  • Native integration of Oracle Retail Xstore Point-of-Service with the Oracle Retail Merchandising suite. To support commerce anywhere, merchandising and store solutions now share the same merchandise hierarchy, item attributes, tag and label information, inventory and transaction information, and price management information. Includes new integration to Oracle Retail Merchandising System, Oracle Retail Price Management, and Oracle Retail Sales Audit.
Evolved User Experience with Mobility, Exception Management, and New Functionality to Drive Productivity
  • Omnichannel assortment planning. Connect planning and forecasting with execution across in-store, direct, and wholesale businesses—as well as across the business or within commerce clusters.
  • Automated invoice matching. New algorithms can automate matching of up to 90 percent of retail invoices. And exception-based processes allow users to handle manual matching up to 50 percent faster.
  • Automated purchase order induction. With the latest release, exception-based processes enable users to induct purchase orders in bulk and simplify mass order maintenance.
  • Demand forecasting at the category level. Go beyond item-based demand forecasting to build forecasts based on item attributes. This enables category-level planning—especially important for the grocery sector. Exception-based processing ensures that you create item-level forecasts where required.
Extend Availability with New Cloud Service Offerings
  • Oracle Retail Sales and Productivity Cloud Service. Gathers highly valuable sales and productivity information. Now, retailers can leverage that data for real-time insights into comparative sales, salesperson productivity, merchandise productivity, store sales, store traffic, and more.
  • Oracle Retail Merchandise Financial Planning Cloud Service. Identifies opportunities for more-profitable inventory investment, ensuring that day-to-day decisions align with business objectives. This cloud service will enable cross-channel and cross-organizational collaboration in the planning process using roles, plan versions, and reconciliation and approval.
  • Oracle Retail Demand Forecasting Cloud Service. This cloud service incorporates factors that impact sales, such as website launches, new stores, product introductions, price and assortment changes, and promotions. This automated and attribute-level forecasting process highlights problems or opportunities.
  • Oracle Retail Market Basket Insights Cloud Service. This new cloud service includes a retail proprietary similarity algorithm that exploits raw market basket data, exploring what items are often bought together and which are seldom/never bought together. Oracle’s data mining cloud service leverages loyalty or basket data to model SKU to SKU similarity scores derived from observing customer purchase behavior over time.

Learn more about Oracle Retail 15.

Essential details:

  • Registration Link: http://bit.ly/1TcQILw
  • Title: Commerce Anywhere in the Era of Convergence: Oracle Retail Release 15
  • Speaker: Jeff Warren, VP of Solutions Management
  • Date & Time: January 7, 2016 at 1:00pm EST
  • Product: Oracle Retail 15



This content is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.


Monday Jan 04, 2016

4 Essential Considerations for Hassle-free, Low-risk Returns

According to NRF, retailers estimate holiday return fraud will cost $2.2 billion in 2015. Combine this number with the rise in online shopping this holiday season, of which 80% includes free return shipping, and you’ve got some significant revenue loss potential.


About $62 billion in goods bought between November and December 2015 will be returned, up 8% from the same period last year, with about a third of those items (more than $20 billion worth) purchased online, according to Customer Growth Partners.


A pain-free returns process is a vital part of the customer service experience and denying legitimate returns presents significant risk to customer loyalty. A well defined and managed returns process will enhance the customer experience while protecting the business from theft.


We asked Michael Colpitts, Solution Market Director, Stores & Commerce, Oracle Retail, to share his tips on how to achieve the right balance between fraud prevention and excellent customer service.


4 Essential Considerations for Hassle-free, Low-risk Returns


1. Plan for Unreceipted Returns

It is estimated that more than 13.4 percent of nonreceipted returns are fraudulent; unfortunately, you can't just deny all nonreceipted returns. Studies show that a customer's experience of returning merchandise is a key decision point in building loyalty and many of them expect to be able to return when and where they wish. So on one hand, you have to factor fraud cutting into the bottom line, and on the other hand you have to consider how a poor customer experience diminishes loyalty. Managing exceptions from your POS data allows loss prevention professionals to quickly flag recurring issues like unreceipted returns so that field investigators can prioritize investigations.


2. Leverage Automation to Ensure Compliance

It’s fine to write a policy statement and distribute it throughout your stores, but actually achieving compliance is another matter. That’s where automation becomes really important. You want a system in place that offers associates the right guidance during the execution of returns so that policy is adhered to, customer experience is consistent at every location, every time and employee knowledge of policies becomes widespread.


3. A Single View of the Customer is Critical

If your in-store POS and online sales data is siloed you are inevitably going to miss patterns. This is key because a customer’s return history is invaluable in determining the likelihood of fraud. Just as important, leveraging a central repository for all customer transactions enables you to convert a nonreceipted return into a receipted return by looking up the original transaction at the POS.


4. Look for Flexibility, Scale and Seamless Integrations

When selecting a technology solution always consider what the business will look like in 5, 10, 15 years and consider integration requirements with other solutions (both cloud and on-premises). The Oracle Retail Returns Management solution gives retailers the ability to create flexible returns policies that are fully integrated with the broader Oracle Retail Stores and Commerce solutions ensuring a consistent data set. Even the most complex policies are easy to create and manage with 40 built-in rules that evaluate the return. These rules incorporate all available criteria to determine how the return should be handled including presence of a receipt, customer return history, store location, item or brand being returned, condition of the item—and much more.


The Risk of Doing Nothing

As loss prevention technology adoption accelerates criminals strategically look for retailers that have manual processes and loop holes. For those who do not act, losses will inevitably accelerate. We’re helping retailers strike the right balance of risk mitigation and hassle free shopping experiences. Learn more at oracle.com/retail or drop us an email: oneretailvoice_ww@oracle.com.


For more information on retail fraud statistics and trends read NRF’s 2015 Consumer Returns in the Retail Industry report.




Monday Dec 21, 2015

Analyst Reports: IHL Market Studies Name Oracle Retail a Leader in POS Software for Hardgoods and Softgoods

Leading global research and advisory firm IHL recently released two new market studies (one focused on hardgoods and one focused on softgoods) and named Oracle Retail—specifically its flagship Oracle Retail Xstore Point-of-Service offering—the #1 overall provider for both types of retailers.

The studies examined specific aspects of point-of-service (POS) software used by hardgoods and softgoods retailers, including common core functionality, key economic and technological trends impacting the retail landscape, and vendor market share. They also looked at unique segment conditions affecting each type of retailer. Then, for the top 200 retailers, IHL identified and ranked their POS vendors in terms of total accounts, licenses, and revenues. This evaluation revealed Oracle’s leadership as a POS vendor for both hardgoods and softgoods retailers.

Commerce Anywhere and Oracle Retail Xstore Point-of-Service
With its acquisition of MICROS, Oracle inherited a wide range of POS solutions tailored to individual sectors and geographies. While continuing to support all of our stores solutions, Oracle Retail is investing in Oracle Retail Xstore Point-of-Service to help global retailers build strong customer loyalty in a commerce anywhere world. 

"Thanks to the easily scalable, extensible architecture of Oracle Retail Xstore Point-of-Service around the globe, retailers can speed upgrades and leverage deep integration with Oracle Retail's customer engagement, commerce platform, order brokering, store inventory management, and order management solutions," says Oracle Retail Senior Director, Stores Erick Rowe. 

Rich features and functionalities empower retail staff to provide memorable service levels, from seamless inventory visibility to the kind of customer insight that supports clienteling, gift registry, and targeted in-store promotions. 

Special Offer: Migration to Oracle Retail Xstore Point-of-Service
To help retailers adopt the next-generation Oracle Retail Xstore Point-of-Service, Oracle Retail is extending a special offer, available via sales representatives, that protects customers' current license investments, while speeding and simplifying the migration process. The program includes:

  • Licensing credits. Many retailers will be eligible to apply credits from their current licensing agreements towards adoption of Oracle Retail Xstore Point-of-Service.
  • Streamlined migration. Oracle Retail has worked with partners and its own consulting organization to create scripts and process maps to speed migration from retailers' transitional solutions to the strategic platform that Oracle Retail Xstore Point-of-Service provides.
  • Modular adoption. Oracle Retail Xstore Point-of-Service has been engineered to integrate with the other key Oracle Retail solutions that support commerce anywhere operations. Oracle is helping retailers build a modular strategy, beginning with addressing key pain points, as they move toward a comprehensive commerce anywhere solution.

Global Omnichannel Commerce in Action
To understand how Oracle Retail Xstore Point-of-Service fits into Oracle's larger strategy for global, omnichannel commerce, retailers can contact Oracle Retail to schedule a viewing of the new Oracle Retail global omnichannel demo. The demo will also be showcased at the National Retail Federation Annual Convention & EXPO in Oracle’s booth, #2521. 

The demo reveals the unified, state-of-the-art architecture that synchronizes all of the following solutions to support commerce anywhere:

Read the IHL market studies for hardgoods and softgoods

Learn more about Oracle's special offer to migrate to Oracle Retail Xstore Point-of-Service via your Oracle Retail sales representative.

Schedule a viewing of the Oracle Retail global omnichannel demo

Thursday Dec 10, 2015

Introducing a Retail Engineered System to Support Commerce Anywhere

Introducing Oracle MICROS Workstation 6 Family, a Retail Engineered System to Support Commerce Anywhere

As part of Oracle Retail 15, Oracle Retail is launching Oracle MICROS Workstation 6 Family—the industry's first purpose-built, end-to-end point-of-service (POS) solution. Engineered from the ground up to support commerce anywhere, it includes complete POS hardware, plus the OS, app servers, database, and POS application.

Historically, retailers have purchased each element of the POS system from separate vendors, and it was up to them to integrate, test, and secure their solution. Like Oracle's other engineered systems, Oracle MICROS Workstation for Retail removes these burdens with a solution that is certified and secured both physically and virtually—right out of the box.


More than just a register, Oracle MICROS Workstation 6 Family includes:

  • Cash drawers
  • Handheld scanners
  • Pole displays
  • Receipt printers
  • Power conditioners
  • Bio-metric readers (optional)
  • NFC and wireless functionality (optional)

It is available in two editions: value (designed for lower transaction rate operations such as pop-up kiosks and luxury boutiques) and performance (designed for tier one retailers or those with higher transaction rates such as convenience and airport stores).

Engineered for Commerce Anywhere

Oracle MICROS Workstation for Retail and Oracle Xstore Point-of-Service have been optimized to work together. Oracle's flagship POS solution now runs natively in landscape orientation on the new workstation's 15.6-inch high-definition tablet-style display screen.

Together, Oracle MICROS Workstation 6 Family and Oracle Xstore Point-of-Service deliver retailers the complete components plus power to enable commerce anywhere. The intuitive design of Oracle Xstore Point-of-Service makes it easy for sales associates to access all the data and systems they need to provide memorable, omnichannel service experiences, from seamless inventory visibility to the kind of customer insights that support clienteling and targeted in-store promotions.

Clean, Modern Design to Extend Your Brand

Besides supporting omnichannel service experiences, Oracle MICROS Workstation 6 Family provides a crisp, modern look that does away with the bulky registers of the past. The visually appealing design means retailers can extend their brand all the way to consumers' shopping experience.

See the Oracle MICROS Workstation 6 Family at Oracle’s booth during the National Retail Federation Annual Conference and EXPO from January 17-20, 2016 in New York City.

Wednesday Oct 28, 2015

Reporting from Oracle OpenWorld: The Road Ahead

For the benefit of our global community, here is an editorial view on the presentations from Oracle OpenWorld 2015. We have had a fantastic week in San Francisco. Wish you were here. 

Oracle will continue to bring retailers new and more flexible capabilities expanding the integration of its more than 50 software products designed for retail, according to Jeffrey Warren, Oracle’s vice president of Solutions Management.

Warren outlined what’s ahead for the company’s retail software solutions in an “Oracle Retail Roadmap and Vision” session at Oracle Open World in San Francisco on Monday. “We’ve done some very exciting things in the last year,” he said. “We have several integrations and new products that are coming out as a result of hard work within our R&D organization.”

Customers no longer question the need for a “Commerce Anywhere” solution that helps satisfy customer demands across channels, Warren said; instead, they need assistance in implementing a solution. “As we talk to our partners, the most common question is, ‘We understand what we need to do, but can you help us create a roadmap for how we are going to do it?’ These are the products we believe are going to help get you there.”

Common Goals

Retailers’ goals are fairly straightforward: They want to better identify who their customers are, better engage with those customers, help them convert and reward their loyalty in an increasingly complicated, omnichannel environment. “We believe we have the capabilities to help you achieve these four goals successfully,” he said.

Commerce Anywhere retailers must be ready to fulfill demand regardless of the source, and Oracle’s end-to-end solution is the only one of its kind on the market. “We are the only company that allows you to manage and create everything from operational-level financial planning down to the in-store experience,” Warren said.

New analytics features from Oracle will help retailers manage features such cluster forecasting, mobile merchandising management, exception reporting, and improved XBRi loss prevention in an easy-to-upgrade package. Users can switch functions on and off simply by making a phone call. 

The system will help retailers plan across channels. “Commerce Anywhere is not just the ability to buy online and return in-store,” he said. “Oracle gives you the ability to plan, forecast and manage across all of your channels.”

And new analytics features will offer insights to help retailers streamline every aspect of their businesses. “The goal is to use science and analytics to make you successful,” Warren said. “It’s an arms race that not everyone can keep up with. We can help you get better insights into the data you already have, and make it easier for you to leverage and mine that data.”

Easy to Implement

At the same time the Oracle Retail platform is going to deliver a better, more intuitive user experience. Retailers will be able to access simplified dashboards that unlock operational data that helps them merchandise better at a lower cost, Warren said. The interface is already so simple that many retail associates can learn to operate the system in 15 minutes, and companies are skipping formal training programs.

A new mobile interface, expanded exception reporting, XBRi loss prevention, and other aspects of Oracle’s retail package are also getting upgrades and integrations. “Having 50 products in your portfolio is a challenge,” Warren said. “People expect all 50 of those products to work together. With every release, we will invest in integrating both process and product.”

Oracle will continue to invest in retail software development at a “disruptive” rate, Warren said, to offer clients enhanced flexibility and ultimately, marketplace success. “This is a platform that allows us to innovate,” Warren said. “We have over 100 active patents in retail, and this is something we are investing in for your benefit.”

Oracle will help retailers access the right solutions, he added, with attentive customer care. “When you need us, you can pick up the phone and we’re going to be there,” he said. “Our goal is to allow you flexibility of deployment. Our goal is to help you find the right fit for your organization.” 

The full presentation is posted in the Oracle Retail Rack: Oracle Retail Roadmap and Vision

Tuesday May 12, 2015

Insights from OIC: Oracle Helps Retailers Turn Today’s Most Disruptive Trends to Their Advantage

In late March, retail executives gathered at Oracle Industry Connect 2015 to share perspectives. Here is a glimpse of what you missed from the sessions....

Retailers at the recent Oracle Industry Connect sessions talked about numerous “forces of disruption” that are changing their business and creating new opportunities.  Setting the tone for two days of presentations by retailers, for retailers, Jill Puleri, Senior Vice President and General Manager of the Oracle Retail Global Business Unit, talked about what retailers are doing to thrive in the midst of new market opportunities.

The most disruptive forces, said Puleri, are often consumer-driven and offer subtle but important insights.  Among them:

● People using their mobile devices differently: “Instagram has a 25% greater engagement rate than Facebook, which tells you that visual is more engaging than text on these devices,” said Puleri.

● Greater willingness of consumers to reveal where they are to third parties: “People are using Uber to hail a cab, which says the ‘creep factor’ about revealing their locations is lessening,” she said. “That’s important because people are keeping their mobile devices within one meter of their body for 23 hours a day.”

● However, people are still wary about data breaches, which have not been limited to retail but have spread to health care and other industries.

● With same-day delivery, “Amazon has set the bar,” said Puleri. Even though the e-tailer loses money on many of its lower-value shipped orders, it has raised consumer expectation levels about service. In addition, the growth of third-party companies handling the “last mile” of delivery have the potential to disintermediate the customer’s loyalty to the retailer. 

Puleri revealed results from New Consumer Study: Retail Without Limits that surveyed 5,000 consumers in 10 countries: 83% insist on the adoption of new technology by retailers, “Because they want to use that technology in their shopping process,” she said. “In addition, 70% rate stock transparency to be very important in e-commerce. Consumers don’t understand that this is a hard thing for many retailers to accomplish; they just want it. And 50% of respondents expect to use their mobile devices for product research, which points to the need for responsive design” that provides optimal experiences on different mobile devices.

More than 160 Oracle customers shared their success stories at OIC. Apparel retailer Lilly Pulitzer’s CIO Keary McNew revealed that Oracle helped the company implement responsive design for its e-commerce offerings last year, and that the retailer would launch a new mobile app for iOS integrated with the Oracle Open Commerce platform in May 2015.

For sports apparel retailer LIDS, the Oracle Retail Locate solution provides visibility into 800 of its stores’ inventories to the retailer’s e-commerce website, and also gives in-store associates tools to find items on the shelves at other stores, and also to arrange for these items to be shipped to different stores or to customers’ homes, according to Vice President of Information Technology Larry Havlik.

Offering these customer-friendly services can create additional challenges to how retailers operate. “In many cases, process changes are harder than technology,” said Puleri. When instituting ship-from-store, for example, “questions arise such as, Where do stores get packing material? What happens when someone cancels an order? Oracle is documenting these processes from retailers all over the world.”

In other remarks, Mike Webster, SVP and General Manager of the Retail and Hospitality Global Business Units at Oracle Webster noted that in addition to its technology offerings, Oracle has deep retail expertise that it makes available to customers. “Omni-channel is an enterprise opportunity that involves getting to a single enterprise view of inventory, customers, orders, price, and promotion,” said Webster. “Focusing just around the edges won’t help: the conversations now are about what retailers need to be thinking about in planning, supply chain, e-commerce, point-of-sale, business intelligence, and customer engagement to support omni-channel. We’ve built that out into our Oracle Retail Reference Model.

“That’s important because ultimately omni-channel isn’t about channels, but about how we bring the power and the process of the entire organization to deliver a differentiated customer experience,” he added.

Dive into the research a little further: Read the full research report


Tuesday Oct 28, 2014

Oracle OpenWorld 2014: The Pace of Change for Retailers

At the center of change in retail are the 9 Billion devices now connected to the Internet – a number predicted to go to 50 Billion in fairly short order.  Beacons and other location devices are a disruptive force for the retail industry, and they completely change how retail experiences are built. The proliferation of mobile devices, among shoppers and store associates, opens up new ways to tell customers where inventory is, where can they get it, at what price, and it invites a whole new set of competitors.

Welcoming retail executives, partners and industry experts to the Retail Experience @ Oracle OpenWorld 2014 in San Francisco, Oracle Retail Senior Vice President and General Manager Mike Webster said that the rapid pace of change being driven by mobile and other influences will not slow anytime soon. It’s one of many reasons retailers are suddenly looking to accommodate a higher velocity of data in a variety of different formats.

“Big data is not big news in retail but we are having to solve problems around the velocity and the variety of data,” said Webster. “How do we bring in social interactions and marketing interactions together, to give you a more unified view of the entire customer engagement. We are a mobile world, with 6 billion mobile subscribers.”

In retail today, there are tons of investments across social, mobile, analytics and cloud. Seven out of ten companies don't know their current stock position. Retailers must return to the basics. The biggest item on retail balance sheet is inventory. Transparency is the key to shift inventory closer to customers to impact the bottom line and satisfy the consumer.

To help retailers succeed, Oracle “spends more on R&D than any other solution provider in the industry, and the most basic element of what we are creating is to make sure you reach customers where you need to, that you are able to hit the basics and innovate. Our focus is building the best solutions for retailers,” said Webster. During his keynote, Mike Webster took the opportunity to share the highlights built into our upcoming release coupled with the unique capabilities that MICROS adds to the footprint.

Our success is measured in terms of customer results. Oracle Retail saw great success with vanilla implementations and this trend reflects all of the work done to fine-tune retail functionality across the Oracle Retail suite of applications. With the introduction of version 14 and the work with world-class partners, we have allowed customers to focus on the business opportunity with less complexity, customization and integration from the implementation process with best practices built into the solutions.

Customers including Hot Topic, Kohl’s, Gordmans, and Zenni Optical are just a few of the retailers benefiting from recent implementations of Oracle’s robust, mature retail solutions. Customers should continue to expect us to take out complexity and take out cost, Webster added.

The Retail Experience @ OpenWorld 2014 presentations are available in the Oracle Retail virtual community. Log in to the RACK to review the presentations from the retail track.  

-  Commerce Anywhere: Retail Innovation
-  ULTA Beauty: Improving the Customer Experience with Oracle Commerce
-  Inventory Management for Commerce Anywhere with Dubai Duty Free
-  Running Oracle Retail Applications on Oracle Systems with Kohls
-  TOMS: Oracle Commerce Case Study
-  Retail Analytics: Creating Value from Insight
-  How Two Brazilian Retailers Linked Shopping Across Channels with Oracle Commerce (Part 1)
-  How Two Brazilian Retailers Linked Shopping Across Channels with Oracle Commerce (Part 2)
-  Retail Trends: An Oracle Perspective

Thursday Apr 10, 2014

Stage Stores Rounds-up

Steven Hunter, SVP and CIO at Stage Stores, said something at Oracle's recent Industry Connect conference that caught my attention.  He was retelling a story about how Stage Stores customers, communicating through social media, said they wanted to make donations to charities at the point-of-sale.  So Steve implemented round-up functionality that allowed donations to several nationwide charities.  The program was good, but not great so they went back to social media to receive additional guidance.  This time they swapped the nationwide charities for local charities and donations rose by 600%!

There are a few lessons to take away from this story.  First, listening to customers is important and never easy.  Social media can be a big help, but sometimes it still takes experimentation to find the right solution.  Second, customers want to be charitable, but they want to be involved in the choice of charities and prefer local organizations that directly impact their communities.

Donating to worthy causes feels good, so why not associate that feeling with shopping?  The donation jar by the register has been around forever, but it presents issues for security, counting/reconciling, and lack of audit trail.  So retailer's have a couple requirements for taking donations at the register:

  • Must never increase checkout time.  Long lines are bad news for retailers.
  • Must be integrated into the payment process, without requiring prompts from employees that are awkward for both parties.
  • Must be electronic, so theft is minimized and there's no overhead for counting.
  • Prefer to give customers a choice of charities, so they get a say in where their money goes.
  • Prefer configurable charities, that are local and can be changed to align with events.
  • Prefer to provide receipts for donations, so customers can collect them and take deductions at tax time.

Based on these reasonable requirements, ARTS developed an integration standard that aims to reduce the cost of integrating the POS to "charity processors," the third-parties that process donations for retailers. Greg Buzek, who is very active with his own charity, quickly calculated that 1.4 million POS registers were represented by the companies involved in creating the standard,  Just imagine if each one of those collected $10 a day for a year.  That would be $5 billion, significantly more than what's collected today, for those in need.

Using the standard, Oracle Retail has integrated its POS with Mini-Donations as a proof-of-concept to show what's possible.  As more retailers follow Stage Stores' lead, vendors will incorporate the interface into their POS and e-commerce offerings, making it easier for retailers to adopt the practice.  Then retailers can strengthen the bonds with their customers and community, and reap the benefits that follow.

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News and ideas about the retail industry with a focus on customers, innovation, trends and emerging technologies.




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