Tuesday Apr 21, 2015

Aerosoles Taps Responsive Design, Omni-Channel Fulfillment to Boost E-Commerce Performance with DMI

From Amazon to Zappos, shoe retailers vie for consumer orders and Aerosoles is gaining ground by keeping loyal fans happy and winning new ones with a modern e-commerce experience and a tightly-integrated fulfillment strategy. In a press release with partner DMI, Aerosoles executives share insight to creating a “future-proof omnichannel” platform that has grown e-commerce sales using Oracle Commerce, Responsive Web Design and cross-channel fulfillment.

Aerosoles completely overhauled its ecommerce operations in 2014, took steps to improve the customer experience and tapped its stores and warehouses to get orders in the hands of shoppers efficiently.  Retail news magazine Retailing Today covers Aerosoles’ e-commerce initiative here, noting that the retailer promptly delivered a record performance on Cyber Monday. 

Enhancements focused on both the front-end shopper experience and the cross-channel fullfillment operations behind the scenes. First, higher-resolution color and images, state-of-the-art search and cleaner checkout were employed as part of Aerosoles’ new Oracle Commerce platform. Whether consumers sign on with a mobile device or with a personal computer, the Aerosoles ecommerce website responds immediately with a format that performs well and is easy to navigate. This Responsive Web Design feature, Oracle Commerce enhanced dynamic search and guided navigation, and site mapping and SEO capabilities are designed to deliver more overall site volume and sales.

Aerosoles supports the customer experience with some astute back-end strategy. E-commerce transactions are fully integrated with stores and warehouse locations for fulfillment to the customer quickly, effectively and with an eye toward balancing inventory availability. Call center integration with DMI OrderSync OMS ensures customer service and sales associates can readily help with orders, add-ons, returns, cancellations, backorders and customer service.

According to DMI, Aerosoles’ mission was to “provide an atmosphere that optimizes its customers’ shopping experience not only online but through all sales channels.” An omnichannel commerce and retail data integration strategy delivers a seamless experience for Aerosoles customers across online, mobile, call center or in-store shopping.

For a closer look at Aerosoles in action, shop the new website and enjoy the spring and summer collection! 

Tuesday Oct 08, 2013

Wearing My Sunglasses Indoors

If you're like me, you've heard of TOMS shoes but you may not know the back-story.  And since they're an Oracle Retail customer (and recently spoke at Oracle OpenWorld), I decided I should learn little more.  TOMS is famous for giving away a pair of shoes in developing countries for each pair they sell.  It all start when Blake Mycoskie, an Amazing Race contestant, visited Argentina and noticed two things. Farmers were wearing a unique canvas shoe that looked comfortable, and lots of kids couldn't afford to wear shoes at all.  Thus the "one for one" business model was born.

I got to see the benefits of this program on my recent visit to Honduras.  While handing out clothes, books, and stickers in small villages, I saw many kids without shoes.  And I also saw TOMS shoes being handed out to those same kids, making them very happy.  (Photo by Jeff Roster who was also on the trip.)

If shoes work, then why not sunglasses?  For each pair of sunglasses sold, TOMS will provide eye care for someone in need. I was stunned to learn there are 285 million visually impaired people worldwide of which 80% can be corrected or prevented with available eye care.  I just can't imagine being blind while knowing a cure is available but out of reach.

To call attention to this issue, TOMS is asking that we wear our shades indoors on October 10th.  Watch the @oracleretail twitter feed and see if you recognize any Oracle Retail employees.

It's okay to be shady.

Friday Jun 21, 2013

Oracle is a Leader again in Gartner’s Magic Quadrant for E-commerce

Although e-commerce represents only 10% of the typical brick-and-mortar retailer’s sales, that percentage continues to climb.  So it’s no wonder that many retailers are considering the purchase of new e-commerce platforms to provide a commerce experience that keeps customers coming back.  And once again, Oracle and IBM lead the pack, identified as leaders in Gartner’s 2013 Magic Quadrant for E-Commerce along with hybris. 

Many retailers are realizing the need to support Commerce Anywhere, allowing customers to interact with brands on their own terms.  Gartner reinforces this trend saying, “E-commerce is moving beyond just an online selling channel to integrated platforms delivering a unified customer experience. Traditionally, most organizations have been investing in the online channels with the objective of driving additional sales. However, customers increasingly are expecting a seamless buying experience across all channels, and e-commerce is a critical part of this evolution since it is a point where other channels are integrating to synchronize the customer experience across channels."

Oracle saw this trend coming and acquired ATG, FatWire, and Endeca, all leaders in their respective markets, starting back in 2010.  The assets have been combined as Oracle Commerce and represent a comprehensive solution for retailers to sell via the Web while offering the best customer experience possible.  Retailers like JCPenney, American Apparel, and Kohl’s have recently licensed Oracle Commerce as part of their transformations.

In the next two years we’ll begin to see more separation between the retailers that have a Commerce Anywhere strategy, and those that continue to flail with separate channels.  Integrating online and offline commerce, along with mobile and social aspects are becoming crucial to success in the industry.

Friday Apr 26, 2013

Oracle Commerce Suite Release

Consumers now have the power to determine how and when they interact with a business, blurring the boundaries of web site, mobile site, service center, or physical stores as separate entities. Consumers want to interact with the business and the brand and have a consistent experience regardless of how and when they choose to interact with it. With a continued focus on enabling a Commerce Anywhere strategy, Oracle's latest release of the commerce suite provides key capabilities to support cross-channel commerce, search, and personalization.

The Oracle ATG Web Commerce 10.2 release includes significant investment across a number of critical investment themes, including Commerce Anywhere capabilities, enhanced business tool experience, mobile capabilities, and multisite enhancements. 

The Oracle Endeca Commerce 3.1.2 release includes a set of usability improvements in Experience Manager, additional features in the Endeca Assembler, continued investment in the MDEX Engine and data integration capabilities, and a number of bug fixes.  Additionally, Endeca Commerce 3.1.2 is coupled with the ATG Commerce 10.2 release to provide native iOS reference applications for iPhone and iPad leveraging the Endeca Assembler.

In the video below, John Andrews explains the five key themes driving Oracle Commerce:

The Oracle Commerce Suite powers Commerce Anywhere.


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