Tuesday Dec 11, 2012

From Transactions To Engagement

I've mentioned in the past that Oracle has invested quite a bit in acquiring social companies to build out its Social Relationship Management suite.  The concept is to shift away from transactions and towards engagement.  Social media represents a great opportunity to engage with customers, learn what they want, and personalize the shopping experience for them.

I look at SRM as the bridge between traditional CRM and CX.  If you're looking for ideas, check out Five Social Retailing Suggestions and Social Analytics and the Customer.  There are lots of ways to leverage social media to enhance the customer experience and thus drive more sales.

My friends over at 8th Bridge have just released their Social IQ report in which they rate retailers on their social capabilities.  They also produced a nice infographic so you can consume the data quickly, but I'd still encourage you to download the full report.

Retailers interested in upping their SRM abilities should definitely stop by the Oracle booth at NRF in January.

Wednesday Apr 25, 2012

Love, Want, Own, Wearing

It's not just about "like" anymore.  New expressive buttons will help retailers better capture consumer sentiment, and ultimately increase engagement.  Check out this social shopping video from 8thBridge...

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David Dorf, Sr Director Technology Strategy for Oracle Retail, shares news and ideas about the retail industry with a focus on innovation and emerging technologies.


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