Let's take a look at 2020 Retail Commerce Predictions. We can see 2020 ushering in a renewed investment, vigor, and push to critical technologies like BOPIS and Data Analytics – both of which will be critical to retail success this year.
A return is no different than a purchase in many ways when it comes to building customer loyalty. The ease of the return transaction can make or break a customer’s loyalty to a brand. Learn how retailers can leverage a modern order management system to ease the high volume of returns following the holiday season.
Blue Nile, a leading online diamond jeweler, has chosen Oracle Cloud Applications to support its commitment to providing customers with more choices, straightforward information, and legendary service. With Oracle, Blue Nile has been able to streamline financial operations and delight customers by providing an experience as personal as the diamond they’re purchasing.
See how BOPIS has gained incredible traction, particularly around the holidays, and has quickly become a favored channel for many customers. Oracle Retail found that 30% of millennials and 25% of Gen Z consumers will go the BOPIS route and pick up the gifts they ordered online in the store. See how Oracle Retail Omnichannel and Offer Optimization are helping retailers win this holiday.
Holiday shopping days like Cyber Monday are creating changes that need the capabilities of versatile, complete commerce platforms. We’ve identified seven notable trends we expect to see this holiday as shopper convenience adjusts the tipping point for online holiday purchasing.