Customer demands will drive the retail business, but data will be the savior when resources fall short to meet them. Let’s explore three use cases where retailers are unable to meet customer demands and how data-led solutions can help mitigate disasters in customer experience.
As Kendra Scott experiences significant growth year-over-year, the retailer needed a way to better manage its inventory and customers to offer the same level of stellar experience it was built upon. Using Oracle Retail Services, the retailer is delivering on this promise by putting real-time insights into the hands of its associates.
Despite the growth in mobile traffic to ecommerce websites, the conversion rate on mobile devices significantly trails desktop conversion. Let’s explore some concepts and practical techniques to help retailers improve the mobile experience.
Retail Christmas holiday consumer trends research illustrates nearly 80 percent of consumers will return gifts in 2019. Learn what savvy retailers are doing to capitalize on these returns by leveraging the right technology.
To maximize revenue, it is vital to check and plan your operational readiness for the holidays in advance. Partner with the Oracle Retail Consulting team to evaluate your current business processes, get suggestions for improvement and prepare for a smooth holiday season.
Italian brand, O bag produces and distributes unique and personalized fashion accessories. With Oracle Retail, O bag is able to deliver the same level of personalization in local promotions and tailor customer experiences in 400 stores worldwide and online.
The option to auto-cancel customers’ orders after a defined period of time, thus relieving inventory for sale to another customer, is essential for today’s modern retailer. Learn how Oracle Retail Order Broker Cloud Service enables retailers to complete more transactions across all channels that may otherwise be lost due to merchandise unavailability through the automatic cancellation of unclaimed orders.
The best retailers ensure they are ready to execute during the frenzied holiday season by having the right people, process, and technology solutions in place. Check out the key factors to preparing ecommerce systems for delivering an unforgettable customer experience.