New Rules of Retail

I've been on vacation and preparing for Crosstalk, so its been a while since I've posted. I've seen the agenda, and I can assure you Crosstalk will be lots of fun. In addition to hearing from lots of retailers, we'll also be doing a little bowling and racing on the track. I'll be around for the sessions, the ORUG meetings, and our Customer Advisory Board so please be sure to say hello.

I also just completed a white paper based on a previous blog posting which in turn was based on learnings from reading What Would Google Do? For each of Jarvis' ten rules, I discuss the concept in the context of retail and provide real-world examples. No mention of products or sales pitches at all. You can download the paper here. It will put you in the right frame of mind for hearing Jeff Jarvis speak at Crosstalk. For those that can't make it, I'll post some highlights afterwards.

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News and ideas about the retail industry with a focus on customers, innovation, trends and emerging technologies.


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