See how BOPIS has gained incredible traction, particularly around the holidays, and has quickly become a favored channel for many customers. Oracle Retail found that 30% of millennials and 25% of Gen Z consumers will go the BOPIS route and pick up the gifts they ordered online in the store. See how Oracle Retail Omnichannel and Offer Optimization are helping retailers win this holiday.
Holiday shopping days like Cyber Monday are creating changes that need the capabilities of versatile, complete commerce platforms. We’ve identified seven notable trends we expect to see this holiday as shopper convenience adjusts the tipping point for online holiday purchasing.
As the holiday shopping season evolves, this poses new challenges for retailers with today's modern retail shopper pushing the bar. Check out the essentials retailers need to keep customers coming back all season long.
Retailer tips on the top six strategies for driving maximum traffic over the holidays: 1) Highlighting promotions 2) Getting websites ready for increased traffic 3) Offering BOPIS 4) Building up mobile capabilities 5) Preparing for returns 6) Creating an in-store experience
In this guide, we share insights from Forrester Analyst and Guest Speaker, Brendan Witcher, about the need for a fresh perspective on personalization, how and why it’s evolved and what it looks like for retailers in the future.
Myer, Australia’s largest department store chain, embarked on a digital transformation to deliver more compelling products to customers. By embracing Oracle Retail, Myer transformed its end-to-end merchandise systems, inventory processes, and planning capabilities, resulting in reduced stock and improved sales, margin, and markdown reduction.
What happens to the customer experience when an omnichannel journey goes bad or ugly? Check out some of the key challenges our global retail customers are sharing with us regarding the omnichannel customer experience. By breaking down these challenges we can isolate where the potential value and financial outcome for excellence exists, as well as look at what happens when the CX is suboptimal.