See research findings from The Loyalty Divide, based on a global research study where the results point to a significant gap in what retailers and consumers think about loyalty. The results illustrate that traditional approaches to loyalty are no longer working; consumers want more than points or promos.
Oracle Retail Cross Talk is an exclusive conference that draws retail executives together in a collaborative format. It features informative sessions and interactive discussions led by industry visionaries.
Personalized search is a differentiator for the most efficient sites and permeates throughout all digital retail. Learn how AI can help retailers can optimize omnichannel commerce search and personalization.
The changing retail KPIs is a hot topic. Learn how by employing Retail Science, you can not only exploit the flexibility of a more advanced CLV calculus through the configurability afforded by Innovation Workbench, but also parlay CLV into more advanced customer segmentation, targeted offers, and better promotion halo and cannibalization prediction across more intelligent customer segmentations.
Why has winning customer loyalty been an ongoing quest that retailers have been on for decades? Customer loyalty programs, offering consumers rewards points, cashback, giveaways and discounts form the cornerstone of so many retailers’ business strategies. But how much is a loyalty card member worth? Do consumers and retailers share a similar mindset when it comes to assessing what loyalty means?
With technology allowing more access than ever to consumers’ habits, preferences and personal information, retailers have a major opportunity to impact their shoppers’ experiences positively. In an article with TotalRetail, we share our global research consumer views on privacy and personalization; supply chain visibility; and readiness for emerging technologies.
Happy Lunar New Year! Jeff Warren, VP of Solutions Management, sat down with Chain Store Age to discuss how the right technology can help retailers and how innovation plays a big part of a retailer's success.