Myer, Australia’s largest department store chain, embarked on a digital transformation to deliver more compelling products to customers. By embracing Oracle Retail, Myer transformed its end-to-end merchandise systems, inventory processes, and planning capabilities, resulting in reduced stock and improved sales, margin, and markdown reduction.
What happens to the customer experience when an omnichannel journey goes bad or ugly? Check out some of the key challenges our global retail customers are sharing with us regarding the omnichannel customer experience. By breaking down these challenges we can isolate where the potential value and financial outcome for excellence exists, as well as look at what happens when the CX is suboptimal.
Let’s take a look at the series of myths that undermine the value of the complete commerce platform. Learn why retailers must think of complete commerce platforms like Oracle Commerce Cloud for next-generation capabilities.
We know that retailers drive a significant proportion of annual revenue and profits over the holiday season, any bumps in the night to their store systems are not an option. Watch this webcast to gain tips and tricks to be holiday ready.
Analyze Gartner's evaluation of 13 vendors to assist application leaders in supporting digital commerce to make an objective assessment. Oracle is honored to have been positioned as a Leader in the Magic Quadrant for Digital Commerce.
Retailers are not meeting customer expectations, and in many cases are missing on the fundamentals, according to a new 15,800 respondent global consumer study by Oracle Retail. Explore the global trends to see why retailers and customers don’t see eye to eye on returns or in-store experiences.
Oracle unveils a new Innovation and Technology Center in Porto, Portugal to help retailers gain a competitive edge. The center will focus on delivering breakthrough retail innovations leveraging the latest technologies, including artificial intelligence and machine learning.
Customer demands will drive the retail business, but data will be the savior when resources fall short to meet them. Let’s explore three use cases where retailers are unable to meet customer demands and how data-led solutions can help mitigate disasters in customer experience.
Despite the growth in mobile traffic to ecommerce websites, the conversion rate on mobile devices significantly trails desktop conversion. Let’s explore some concepts and practical techniques to help retailers improve the mobile experience.