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Announcing new and updated Documentation for Oracle Cruise, Hotels, Food & Beverage, and Retail solutions

Documentation for Oracle Retail Order Management System, Release 17.0

Randy Kapelke
Director, Global Content

Oracle Retail Order Management System offers a fully integrated suite of modules for managing all aspects of direct commerce transactions including order management, fulfillment, and customer service.  The key benefits are:

  • You can fulfill and service orders from multiple channels.
  • Workflow options can be used to streamline order handling and provide maximum productivity.
  • Both online and batch authorization is supported.
  • You can manage promotions for effectiveness.
  • Return and exchange processing supports return in store.
  • Customer appeasement capabilities are provided before and after shipment.

Documentation highlights include the following: 

Online Help
The online help describes new functionality, including:

  • Enhanced Data Privacy support, including new customer data purge. Additional information on related web services is available in the Data Security and Encryption Guide (My Oracle Support Doc ID: 1988467.1).
  • Automated file upload process.
  • Support for new Mastercard requirements, including a scheduled job to process authorization reversals.
  • A new packaged integration with Avalara Avatax.
  • A RESTful web service to process file uploads.
  • Replacement of JasperReports with Oracle Business Intelligence Publisher (PI Publisher).
  • Move to RESTful web services for Oracle Retail Customer Engagement gift card integration.
  • Configuration options for the new Contact Center module.

Contact Center Online Help
With the introduction of the Contact Center module for order inquiry and order maintenance, a set of context-sensitive help is available, including content for each page in the module.

Additional Order Management System 17.0 documents released:

  • Release Notes
  • Administration Guide
  • Implementation Guide
  • E-Commerce Guide
  • Reports Guide

The documentation set is available in the Oracle Retail Customer Engagement Library at the Oracle Technology Network:

 http://docs.oracle.com/cd/E68434_01/oroms/index.html

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