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Announcing new and updated Documentation for Oracle Cruise, Hotels, Food & Beverage, and Retail solutions

Announcing Documentation for Two Oracle Retail Cloud Services for Release 15.0

Randy Kapelke
Director, Global Content

Oracle Retail Order Broker Cloud Service, formerly MICROS Locate, includes the following cloud service modules:

  • Routing Engine: Distributed order broker that determines inventory availability across the enterprise, and uses advanced business rules to select locations that can fulfill orders.
  • Supplier Direct Fulfillment: Web-based vendor portal enabling vendors to share purchase orders and shipping information to simplify drop shipment.
  • Store Connect: Web portal that enables store associates to process and fulfill omni-channel orders.

Oracle Retail Order Broker Cloud Service is hosted in the Oracle Retail Cloud.

The documentation set for Order Broker Cloud Service includes the following documents:

  • Release Notes
    In addition to the standard Oracle Retail Release Notes content, a Client System Requirements section has been added. This section lists the supported technology for using the Cloud Service, for example, supported web browsers.
  • Administration Guide
    This document describes the administration tasks needed for the Cloud Service, for example, instructions on how to configure an organization, schedule imports, and add users and roles.
  • Operations Guide
    This document describes the Cloud Service's web service messages.
  • Online Help
    The online help provides information on using the Cloud Service's user interface to configure an organization and set preferences, review order activity, schedule imports and exports, and generate reports. The online help for the Vendor Portal provides information to assist vendors in using the Vendor Portal screens to process purchase orders. The online help for Store Connect provides information to assist store associates in using the Store Connect screens to process orders.
  • Installation Guide
    This document lists the supported requirements for installing Order Broker, and provides step-by-step instructions.
  • Data Dictionary
    This document describes the tables in the database.
  • Security Guide
    This document describes how to set up the application so that it can be more secure, based on security best practices and configuration.

Oracle Retail Customer Engagement Cloud Services, formerly MICROS Relate Full Suite Bundle, is a comprehensive, web-based, direct-marketing application designed for today’s fast-paced retail environment, and consists of the following services:

  • Customer Management and Segmentation Foundation Cloud Service: A required module that maintains and serves all customer-related information. In addition to managing core customer data, the service includes support for strategies that are based on in-store clienteling and gift registry.
  • Campaign and Deal Management Cloud Service: Delivers promotional offers to transaction systems, drives execution, and performs analysis. It has a more operational focus and is considered complementary to solutions such as Responsys or Eloqua, which are dedicated to orchestrating marketing communication campaigns. The service supports offer management, couponing, list targeting, and performance analysis.
  • Loyalty and Awards Cloud Service: A best-of-breed points-based loyalty platform. It can be quickly configured to support program concepts from simple “punch-card” frequency programs to highly sophisticated programs involving a variety of earning opportunities, as well as recognition levels like gold, silver, and bronze. In addition to the management of points, the platform manages awards in the form of stored value or discounts on merchandise.
  • Gift Cards Cloud Service: A highly evolved stored value solution. It features a sophisticated back-office user experience and supports global operations with cross-currency management and cross-channel delivery and fulfillment.

Oracle Retail Customer Engagement Cloud Services is hosted in the Oracle Retail Cloud.

The documentation set for Oracle Retail Customer Engagement Cloud Services includes the following documents:

  •  Release Notes
    In addition to the standard Oracle Retail Release Notes content, a Client System Requirements section is included. This section lists the supported technology for using the Cloud Services, for example, supported web browsers.
  • Administration Guide
    This document describes the administration tasks needed for the Cloud Services, for example, instructions on how to schedule jobs and add users and roles.
  • User Guide
    This document describes the Cloud Services user interface, including instructions on how to complete the tasks that can be performed through the interface.
  • Batch Processing and Web Services Guide
    This document describes the components of the Cloud Services' web service messages and XML batch processing.
  • Implementation Guide
    This document describes how to configure the Cloud Services through the Conflate tool, and additional configuration options.

The documentation set for these products are available on docs.oracle.com/Oracle Technology Network as part of the already existing product documentation libraries:

Oracle Retail Order Broker Cloud Service documentation set:
http://docs.oracle.com/cd/E68433_01/orob/index.html

Oracle Retail Customer Engagement Cloud Services documentation set:
http://docs.oracle.com/cd/E62110_01/relate/index.html

 

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