Monday Apr 11, 2011

Oracle Real User Experience Insight 11.1 now available

Today Oracle announced the immediate availability of Oracle Real User Experience Insight 11.1 - an integral part of Oracle's Application Management Suites for E-Business Suite, Siebel, JDEdwards-E1, Peoplesoft and the ADF frameworks. Furthermore, Real User Experience Insight has now become a key part of Oracle's Business Transaction Monitoring and Application Performance Management solutions providing full end-to-end diagnostics from end-user to database SQL.
Oracle Real User Experience Insight (RUEI) remains a flagship product in the Oracle product portfolio and provides state-of-the-art capabilities for monitoring any web based application. It can provide you with valuable insights on the fields of analytics, availability, performance and user behavior monitoring.

The technology offered by Oracle Real User Experience Insight has been adopted by many of Oracle's customers over the past years, among which:

  • China Mobile Group Shandong Co., Ltd. : Ensures Seamless User Experience for 50 Million Subscribers (Full Article)
  • infinitas learning : Increases Customer Satisfaction and Reduces Support Costs (Full Article)
  • Ferrovie dello Stato : Improves Customers' Online Ticketing Experiences by Analyzing User-Behavior (Full Article)
  • DekaBank : Improves Customer Satisfaction with Monitoring of Web-based Business Processes (Full Article)
This latest release, including the documentation can be downloaded from the Oracle Technology Network on the following links for Oracle Real User Experience Insight release 11.1:
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Monday Apr 04, 2011

Enterprise Application Management : it is time to retire!

Don't worry - I'm not telling you quit your job a few years early (though probably you wouldn't mind). And I'm not going to tell your boss your job position has just become abundant. But I will be telling you about making the services you manage a lot less complex.

In recent conversations I've shared some interesting thoughts with various customers, all taking a completely different approach on managing their business application lifecycles. Whereas one would always consider retiring functionality built into their business application for each new release, the other did not think about retiring even a single functionality at all in the past 4 years. The result? A steady set of 50 to 60 business functionalities versus a staggering 400 functionalities for the later. But when I asked both about naming the key functionalities - both would come up with about 10 business critical functionalities. Moreover - the companies are about equal in size, and serve a similar user community, with geographically spread offices and about 5 to 10 employees per office (for a total of 150 offices).

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Sunday Mar 27, 2011

Dashboards: Find the Right Mix

Wouldn't it be great to see all the information you need for your daily business in the blink of an eye? For sure it would! But it'd probably be utopia to achieve that. First of all - your daily business is much more complex as to fit into a single twitch of your eyelid. Secondly, your business is a dynamic environment and you have to adjust to market changes all the time. That in mind - it's probably more likely you need guidance. Some soft guiderails to simplify the ride in your daily business rollercoaster. Now, that's a much more relaxing and achievable thought...

As we're on that ride; let's compare it to the dashboards you look at when driving your car. As soon as a red light starts to burn, you'll know your car needs urgent attention. An orange light still requires notion, but with less urgency. A green light indicates something's working, and it's working ok. For your car, a manual will be available in which the meaning of every dial and warning is referenced. However, if you were a helicopter pilot, that manual is much more complex, as is the dashboard of the machine he's operating.
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Thursday Mar 24, 2011

Handling SSL key and certificate stored in Websphere

The Oracle Real User Experience Insight product offers great capabilities to work with SSL encrypted traffic, just as it would with normal / unencrypted HTTP traffic. There is, however, one strict prerequisite in order to get that done: provide the SSL private key and public certificate from your webserver or SSL encryption device. These then need to be uploaded to the data collector process in order to start the decryption.

While getting that private key and certificate might sound like a fairly straight-forward request, all security concerns put aside, getting them might be a trickier thing. Especially if your webserver is using a keystore or keyring to hold the SSL information. The keyword here is 'store' or 'ring' - it implies that the file(s) containing the SSL key and certificate may hold multiple combinations, including the key and certificate from historical CSR's. Typically you'll find that these might even represent long-expired signatures or signatures which have been overruled by creating multiple CSR's over a short period of time.

Here's how to handle such information if your keystore were held within Websphere 6.1.

[Read More]

Tuesday Mar 01, 2011

Prologue

In establishing this online corner of Oracle's Real User Experience Insight it became clear that there's a lot on the Real User Monitoring topic which has already been said over time. Blogs about webanalytics, web availability and performance monitoring are plenty available and could give you a plethora of knowledge pieces.

 

So why this blog then?

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