Oracle Ravello is an overlay cloud that enables enterprises to run their VMware and KVM applications with data-center-like (Layer 2) networking 'as-is' on public cloud without any modifications. With Ravello, enterprises don't need to convert their VMs or change networking. This empowers the business to rapidly develop and deploy existing data-center applications on the public cloud without the associated infrastructure and migration cost and overhead for a variety of use-cases such as dev-test, staging, UAT etc.
Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
Siebel CRM delivers transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on- premise and on-demand CRM solutions that are tailored to industry requirements and offer role-based customer intelligence and pre-built integrations.
Siebel CRM deployment consists of some core components, which are given below with the function they provide:
|Siebel Gateway Name Server||Stores Siebel Enterprise Server and Siebel Server configuration and status information.|
|Siebel Server||Application server software that provides both user services and batch mode services to Siebel clients or other components.|
|Siebel Web Server Extension||The SWSE identifies requests for Siebel data and forwards them to the Siebel Servers. It receives data from Siebel Servers and helps format it into Web pages for Siebel clients.|
|Siebel Web Server||Software installed on a third-party Web server computer, where the virtual directories for Siebel applications are created.|
|Siebel Web Client||The Siebel Web Client runs in a standard browser on the end user's client computer|
|Siebel Database||Stores database records|
The following diagram illustrates the relationship between the elements of the Siebel CRM deployment.
Enterprises running Siebel CRM application in their data center typically need many copies of their environment for various purposes. Typically for every one production instance of the Siebel environment in their data center, enterprises have 5-8 copies of this environment for pre-production use cases such as development, testing, staging, and running User Acceptance Tests. However, most of the pre-production environments are not needed 24x7, but only for a few hours. For such ephemeral needs, it doesn't make economic sense to invest in a data center-based environment.
Ravello provides a great platform for such use cases that need ephemeral environments by offering data center-like capabilities on public cloud (the ability to run VMware VMs with Layer 2 networking). This helps enterprises reduce their infrastructure costs for such ephemeral workloads.
As an example, an enterprise running one production instance and 5 pre-production environments of such a Siebel deployment on-prem can benefit from 58% savings by running compared to running on-prem.
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"Siebel CRM Applications on Oracle Ravello Cloud Service."