First Entry

OK. So here I am. My first Blog/Weblog posting. What do I talk about here? Someone said "Be interesting. Be yourself" or something there abouts. So here goes. Name, Rank, Serial Number...

I'm a RSSE (Regional System Support Engineer) with Sun Microsystems. That's SYSTEM support, not Sales support, or Software support. Its System support. Kinda like Sun isn't just a software company, or a hardware company, or a storage company. Sun is a systems company. We make systems.

So, you may ask, does an RSSE do? Well... the best description is that I'm a troubleshooter. Basically, if you've got something with a Sun logo on it that's not working right, you call me. Well, then again, that's not quite correct either. You'd call 1-800-USA-4-SUN, and talk to the Solution Center, who would then possibly dispatch an SSE. If the SSE ran into trouble or this was something of an ongoing issue, then I'd get involved. I work field escalations. Big, hairy, nasty problems that can't be narrowed down to one component or area are what I do. I'm tasked with coming up with action plans, analyzing data, filing bugs, and being the occasional Sacrificial Sun Engineer to go babysit systems.

So what areas do I focus on? Well, I do anything hardware related. This ranges from the low V20z's up through the Older E3x00 - E6x00 Enterprise systems through the MidFrame SF3x00 - SF6x00 up to the Starcats. I also do storage. This includes SAN, DAS, VxVM, LVM (DiskSuite) and all of the hardware Sun sells in those areas from unipacks to the SE99x0 (Hitachi) arrays.

I don't do corefiles, and I don't do SunCluster, and I don't program much. I've got a pretty good understanding of those topics, just not that much experience.

In a nutshell then; Sun makes systems. When those systems aren't doing what they're supposed to, I'm called in to help fix them. I've been doing it now with Sun for 8 years so I'd like to think that I'm doing something right.

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About

Phil is an Area Technical Engineer in the Central Area of Oracle's Field Service in North America. He has 15 years of experience supporting Sun's entire product line.

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