Industry insights and technology trends for a modern, citizen-centric government powered by cloud

Making Federal Websites Mobile Friendly

Guest Author

Kevin Adler, Oracle DoD Cloud Solution Manager

How many people do you know who don’t own a smartphone? Just over a decade ago having one meant that you were probably in the minority as they began to expand outside of Japan. Today, smartphone usage is commonplace. Want to book a hotel? Rent a car? How about managing your office e-mails and organizing office meetings? You can do all this and more using your smartphone.

The federal government knows the smartphone is here to stay, and understands that agency websites need to be optimized for mobile experiences.  But most sites aren’t there yet – they’re simply not designed to be viewed on a small screen and navigated with your fingertips. Realizing this deficiency, Congress in December passed the Connected Government Act,  which requires federal agencies that create or update public websites to be mobile-friendly. While this focus on the user experience is a boon for citizens, it lacks something crucial: A timeline when these websites must be updated, much less a specified plan of action.

So at a time when agencies are moving to the cloud – wouldn’t it make sense that they work with a platform solution that also ensures their federal website is mobile friendly, secure, and ready for a next-generation customer experience? Oracle offers a unique, cloud-based approach to website management that stands above the competition because it not only manages and updates the software, but also can seamlessly integrate the hardware and operating systems on which these systems run.

Oracle also provides a dedicated cloud for government agencies that meets Impact Level 4 certification for the Department of Defense. Sure, you can move a virtual server into a cloud environment that will run your website, but agencies really need to be looking long term and spending their resources on a holistic solution platform that modernizes over time.

Oracle’s Service Cloud is just that – an evolving, modern customer experience platform that helps reduce risk and increases policy adherence.  And it’s mobile friendly! That’s good news not only for federal agencies looking to modernize their websites, but are also looking to consolidate legacy systems. Just last week a major federal agency migrated to Oracle Service Cloud and reduced its legacy contracts with several different vendors for identity management, search and collaboration. Seven years after the federal government launched a “Cloud-First” directive, the time has come for agencies to adhere to citizen demands and provide a truly first-class mobile experience.

For more detail on Oracle’s DoD-centric cloud solutions, please e-mail me at Kevin.Adler@Oracle.com.



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