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Artificial Intelligence

Working With Machines

AI systems don’t necessarily replace us.

By David Baum

Spring 2019

Factory and warehouse workers may be used to working alongside automated machines, but now robots are rolling into everyday offices and stores. In January, Giant Food Stores deployed hundreds of big-eyed Marty robots to report spills and scan stock on shelves.

We’ve heard plenty about robots taking jobs, but what does it take to work with them? Thomas W. Malone at the MIT Center of Collective Intelligence believes we need to reframe the threat: AI systems don’t necessarily replace us, he says; instead they can allow us to provide higher levels of customer service at affordable prices. More at cci.mit.edu.

Photographs courtesy of Giant Food Stores, LLc and Shutterstock