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Case Studies

Taking the Initiative

by Alison Weiss

May 2015



BC Transit

Launch the Slideshow

BC Transit leaders are embracing social media with their new website to increase transparency and public participation. Today, their customers are gleaning up-to-date scheduling information via Twitter feeds and are providing direct feedback to the organization with Facebook posts. However, research from the Organization for Economic Cooperation and Development reveals that public sector agencies such as BC Transit are ahead of the curve. Many government agencies have yet to create social strategies. Agency leaders don’t yet understand how social media can help them meet their goals to improve operational efficiency, share information, and reduce costs. They also don’t know how to easily incorporate social media into daily operations.

Snapshot

BC Transit

    Location: Victoria, British Columbia, Canada

    Industry: Public transportation

    Employees: 800

    Revenue: CA$261 million in 2013

    Partner: Eclipsys Solutions

    Oracle products: Oracle WebCenter, Oracle Database, Oracle Linux

Brian Anderson

Vice President of Operations and Chief Operations Officer

Length of tenure: Four years

Education: Bachelor of Commerce, University of Victoria

Personal quote/mantra: “If it is worth doing, do it to the best of your ability. Then strive to do it a little better the next time.”

More

In response, in 2014 Oracle created a new initiative called “the Social Garage” to help government agencies at all levels develop social strategies to effectively engage with the public. Engineers and consultants from Oracle are involved in the initiative, along with a variety of Oracle partners. In addition, Oracle Government Cloud features cloud-based service capabilities that enable government and public sector organizations to easily incorporate mobile and web functionality to improve the way the organizations serve constituents.

Action Items
  • Upward Mobility
  • Delivering Next Generation Digital Experiences
  • Photography by Shutterstock