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Artificial Intelligence

Selling the Future

How quickly will machines take control of all our retail decisions?

Spring 2018

7.3

Number in $US billions retailers will spend on AI each year by 2022, up from about 2 Billion this year

65

Percentage of Americans who think robots and drones will be making most city deliveries by 2037

40

Percentage of retailers expected to include AI in their customer experience design by 2019

43

Percentage of consumers who said they would trade personal data with companies to save money through “personalized promotions, discounts, or deals”

10

Percentage of chain retail sales that voice-enabled digital assistants will create or manage by 2021

2

Number of Generation Z shoppers out of three who are interested in buying directly from social media sites

40

Percentage of Generation Z shoppers who buy more than half of their clothes and electronics online

65

Percentage of Americans who think most retail interactions will be fully automated in the next two decades

Photography by Xianjuan Hu, Unsplash