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November 2015       

Features

Integrated Service

Convergys delivers cross-channel customer experience with Oracle Service Cloud.

Features

What’s New in Oracle Service Cloud?

A new version of Oracle Service Cloud, released earlier this year, helps companies obtain better information about their customers and react more quickly to social media activity.

Features

How to Tune a High-Performance Jet Engine

Performing core maintenance, repair, and overhaul (MRO) services on precision aircraft engines while also gathering important data for continuous improvements to engine designs begins with dismantling the engines.

Features

Case Studies Case Studies

New Mobility

The Internet of Things and big data analytics drive Xerox into the future of transportation.

Case Studies Case Studies

Integrated Service

Convergys delivers cross-channel customer experience with Oracle Service Cloud.

Case Studies Case Studies

Ready for Takeoff

Japan’s leading jet-engine maintenance company launched an ambitious modernization strategy to stay ahead in a growing and fast-moving market.

Case Studies Case Studies

The Future of CX

In its stores and online, Elaine Turner Designs is building an optimal customer experience (CX).

Case Studies Case Studies

What’s New in Oracle Service Cloud?

A new version of Oracle Service Cloud, released earlier this year, helps companies obtain better information about their customers and react more quickly to social media activity.

Case Studies Case Studies

How to Tune a High-Performance Jet Engine

Performing core maintenance, repair, and overhaul (MRO) services on precision aircraft engines while also gathering important data for continuous improvements to engine designs begins with dismantling the engines.

Big Ideas

Customer Experience Customer Experience Customer Experience

Strategic Evolution

Kohl’s takes a “test, learn, evolve” approach to optimizing the customer experience.

Big Ideas

The Power of PaaS

Six real-life business problems that platform as a service helps you solve.

Big Ideas

The Modern CX Design Process

Four principles of customer-centric innovation.

Big Ideas

Keeping the Customer in Mind

Can a deliberate innovation process transform customer experience?

Big Ideas

The People Who Matter

Our relationships with each other matter—at work and at home.

Inside Oracle

Inside Oracle

Oracle Academy: Building the Future

Students who know how to code can create the businesses of the future.

Inside Oracle

Social Service

New social features in Oracle Service Cloud let companies engage with customers more seamlessly.

Customer Experience Customer Experience Customer Experience

Beyond CRM

CX is more than a new name for CRM. It requires interacting with customers in a whole new way.

Need to Know

Need to Know

The Future of Farming

In Nemo’s Garden, located off the coast of Noli, Italy, balloon-shaped biospheres anchored to the sea bottom take the place of crop rows.

Need to Know

Food Awakening

How about an alarm clock that emits a delicious fragrance instead of a piercing sound?

Need to Know

Data-Driven Creativity

Does relying on data kill creativity or set it free?

Need to Know

Destination: Paris

Within the Paris city limits you can explore a rich variety of artistic exhibits.

Need to Know

Travel Jacket’s Form Follows Function

The creators of the BauBax jacket have got your back.

Need to Know

Swipe Right to Explore New Gigs

Switch has developed an easy-to-use mobile app to simplify the job hunt.

Sponsored Content

Sponsored Content

Transforming the Sales Cycle

A new framework from PwC gives companies advanced lead-to-cash capabilities. (Sponsored Content)

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