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Modern Business

Why Should You Replace Customer Segmentation with Machine Learning?

Machine learning algorithms are far more effective than segmenting customers to personalize the customer experience.

Modern Business

The Machine Inside

Does it matter that there’s no human on the other end of the line?

Modern Business

Lighting the Path

Bajaj Electricals illuminates the customer experience with mobile, cloud, and chatbot technology.

Modern Business

Bot-Building Made Easy

Oracle Intelligent Bots enables chatbot integration with back-end systems.

Modern Business

Raise Your Voice

With the rise of voice search, companies can engage conversationally with customers and more intelligently meet their needs.

Modern Business

Selling the Future

How quickly will machines take control of all our retail decisions?

Modern Business

Using Connected Intelligence

Advanced analytics can turn CX into a competitive advantage.

Modern Business

Surviving the Shakeup

AI is changing every industry. How do business models adapt?

Modern Business

In Case of Emergency, Call the Robot

Should machines be involved when human life is on the line?