Machine learning algorithms are far more effective than segmenting customers to personalize the customer experience.
Does it matter that there’s no human on the other end of the line?
Bajaj Electricals illuminates the customer experience with mobile, cloud, and chatbot technology.
Oracle Intelligent Bots enables chatbot integration with back-end systems.
With the rise of voice search, companies can engage conversationally with customers and more intelligently meet their needs.
How quickly will machines take control of all our retail decisions?
Advanced analytics can turn CX into a competitive advantage.