by Monica Mehta
Hybrid IT infrastructures are the norm in today’s enterprise. Data is stored everywhere—from legacy on-premises solutions to relatively new cloud applications. Getting these systems to talk to each other once required manual data management and extraction, which resulted in high maintenance costs and longer cycle times. It also required large-resource capacity models between business and IT to manage a complex customized process.
Headquarters: Santa Clara, California
Revenue: US$4.1 billion
Oracle products: Oracle Integration Cloud Service, Oracle Sales Cloud, Oracle Marketing Cloud, Oracle Social, Oracle Java Cloud Service
Senior Vice President and CIO
Length of tenure: Four years
Education: Undergraduate and graduate degrees in electrical and computer engineering, University of Maryland
Personal quote/mantra: “Never stop learning, and keep innovating.”
Now, Oracle Integration Cloud Service simplifies how companies build integrations between systems. It enables business users to define secure workflows between cloud applications, and between applications that are on premises and in the cloud.
Being “the easiest company to do business with” was a central goal of Avaya’s digital transformation, says Fari Ebrahimi, senior vice president and CIO at Avaya.
Avaya used Oracle technology to develop a much-needed Partner Portal, explains Hazem Morsy, vice president of global IT at Avaya.
Oracle Integration Cloud Service has enabled an exceptional customer experience, says Fari Ebrahimi, senior vice president and CIO at Avaya.
Oracle Integration Cloud Service comes with a library of prebuilt integrations and adapters from Oracle and its partners. With these packages, business users can integrate their software-as-a-service (SaaS) applications in hours instead of months. A browser-based visual designer tool lets them point and click to create integrations that enable the seamless flow of information across the enterprise.
Business users are having more of a say in the technology tools that enable their processes and goals. With Oracle Integration Cloud Service, they can decide how the systems best support their tasks and objectives and configure them accordingly.
“Behind the scenes, we have to maintain some legacy platforms and extract information from them into cloud applications,” says Hazem Morsy, vice president of global IT at Avaya. “The Oracle integration tool is helping us shield the business from that complexity. This model helps the business deal with a unified experience when it comes to managing their sales, services, and support models. They just see one integrated solution for them to manage and execute through.”
Such integration has streamlined the “opportunity-to-cash” business process, allowing the company to reduce its cycle times from months to days and in some cases, to minutes. This has resulted in significantly improved customer satisfaction.
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