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David A. Kelly

Key Trends Driving IT Management

By David A. Kelly November 2008 According to Leng Leng Tan, vice president of applications and systems management at Oracle, there are four major trends that...

Navigating to Customer Satisfaction

Insight into the end-to-end customer experience allows TomTom to navigate to the right business destination. By David A. Kelly November 2008 Sometimes, all the...

Clear Skies Ahead

Next-generation usability makes users happier and more productive. By David A. Kelly May 2006 Usability is one of the most critical issues when introducing new...

Creating a Customer-Centric Company

Sui Southern Gas Company Uses Technology to Benefit Customers. By David A. Kelly August 2009 Sui Southern Gas Company (SSGC) is powering up its capacity to do more...

Coming Into Focus

Cox Communications profits by paying the right price for programming. By David A. Kelly May 2006 How does Cox Communications, a multibillion-dollar communications...

Light-Speed Performance

LGR Telecommunications handles massive data loads with Oracle Exadata. By David A. Kelly February 2009 LGR Telecommunications is a company that knows something...

Putting the Customer First

ICT Group Leverages Oracle’s Siebel Software to Build Strong Relationships. By David A. Kelly August 2009 When you call a company for information or to place an...

Managing in a Global Economy: Severstal

Creating a Top-Flight IT Infrastructure By David A. Kelly February 2008 Russia's SeverStal is working to redefine global steelmaking. In the next three years,...

Increasing Productivity and Profitability

Professional services firms are accelerating business success with automation. By David A. Kelly August 2008 The demand for comprehensive global project management...