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JD Edwards

Change as Opportunity

Putting customers first with JD Edwards EnterpriseOne

By Ward Quarles, Senior Director of Product Management, Oracle

Spring 2019

In discussions with Oracle’s JD Edwards customers, I often describe change as an interruption of the status quo. For most, that means an interruption of outdated, rigid processes that are enforced by IT hierarchy.

JD Edwards EnterpriseOne customers have a platform that allows their organizations to keep pace with the ever-changing external demands of their business, disrupting the status quo. It’s a platform that enables innovative customer outcomes by embracing digital technologies to foster transformation and that delivers personalization and extensibility solutions to help organizations along their journey.

In this special JD Edwards edition of Profit, we are showcasing those customer journeys and taking a closer look at the new JD Edwards solutions that can help unlock and create digital value.

JD Edwards EnterpriseOne customers have a platform that allows their organizations to keep pace with the ever-changing external demands of their business, disrupting the status quo."

For example, there is now a way to make simple user interface (UI) changes without cracking open the code. Personalization and configuration frameworks empower citizen developers to tailor the UI with watchlists, saved queries, grid formats, and more. Better still, these changes are user-driven and not impacted by future upgrades—with no custom code and no IT dependency.

In addition, JD Edwards EnterpriseOne notifications—35 preconfigured notifications based on internal data or external systems and ready for use right out of the box—keep users informed of events within JD Edwards EnterpriseOne. Messages are sent to subscribers via the JD Edwards UI, the work center, email, or text. The notifications framework works together with JD Edwards EnterpriseOne Orchestrator and JD Edwards EnterpriseOne Watchlists through a digital mesh, to bring awareness of activity that may require a response.

IoT and machine-to-machine communications are another example of new functionality that allows organizations to solve their most challenging business problems. These communications work by using sensors to collect information such as temperature, geopositioning, pressure, or vibration. Collecting data from machines enables organizations to integrate this information into their business processes to make more-intelligent decisions, reduce costs, and create new revenue streams. JD Edwards EnterpriseOne Orchestrator works with this data to make decisions—in many cases, without human involvement.

We are enabling our customers to see change as opportunity and to turn big opportunities into success."

Finally, chatbots are virtual assistants that can create user experiences via conversations and dialogue using natural language and regular business vocabulary. Machine learning enables a business process to collect information from a variety of sources and become intelligent. An example would be the creation of a virtual assistant version of an accounts payables manager who is aware of the rules for a voucher approval process. Through automation of voucher batch approval, the time for completing this business process is drastically improved. But more importantly, the virtual assistant is tackling the repetitive tasks of reviewing and approving the voucher batches, thereby freeing up the accounts payables manager to focus on exception handling and complex business conditions.

Visit the Oracle JD Edwards YouTube channel to see these real-world solutions solving real customer business issues. LearnJDE.com is another great source of customer success stories.

This new edition of Profit shows how JD Edwards EnterpriseOne, as a platform of innovation and intelligence, can enable process improvement through personalization and configuration frameworks, can automate the collection of business data, and can learn an organization’s business processes—assisting in making decisions that put customers first. We are enabling our customers to see change as opportunity and to turn big opportunities into success.

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Learn more about JD Edwards Enterprise One.

Photography by Kim Cook/Getty Images